Monitor Operator

Summary Reporting to the Director of Surveillance and Gaming Compliance and/or the Surveillance Manager, the Surveillance Operator will play a major role in visually monitoring all gaming standards within the casino and ensuring all fraudulent activity is reported and investigated. The position requires a high level of accountability, individual responsibility, and collaboration. Core Competencies • Customer Service • Accountability • Integrity • Collaboration Job Duties • Visually monitoring all gaming standards within the casino and ensuring that all fraudulent activity and/or any activity that is in violation of company policies or procedures is reported and investigated. • Observing live games, slots and all areas on video monitors to detect liability concerns, illegal activity and help in maintaining overall safety for guest and employees • Acting as a first point of contact during emergency situations. • Working closely with various departments in ensuring that the casino operation is running smoothly. • Reporting any illegal/suspicious activity to appropriate area(s) Requirements • Relevant experience/education around loss prevention and surveillance activity • Must not have any visual limitations preventing candidate from differentiating between colours of money or casino chips • Must be able to pass a criminal background check (licensing requirement) • Excellent verbal and written English; report writing skills are essential • Maintain a high level of integrity and be able to hold an AGLC license • Excellent communication skills • Possess excellent computer skills • Casino and table games protection experience an asset • Has good to excellent mathematical skill • Maintain confidentiality of sensitive information Work Conditions • Sitting for long periods of time • Must be available to work variable hours including evenings, nights, weekends and holidays • Viewing Cameras/TV for long periods of time. • Must be able to work in a fast-paced working environment

The Surveillance Operator is responsible for visually monitoring casino gaming standards to detect fraudulent or illegal activity. They act as a first point of contact during emergencies and collaborate with other departments to ensure smooth operations.

Candidates must have relevant experience in loss prevention or surveillance and the ability to pass a criminal background check for licensing. Excellent verbal and written English skills, computer proficiency, and the ability to distinguish colors are required.

• Service à la clientèleSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Surveillance
• Loss Prevention
• Gaming Compliance
• Report Writing
• Communication
• Computer Skills
• Mathematical Skills
• Integrity
• Customer Service
• Accountability
• Collaboration
• Emergency Response
• Computer Literacy
• Confidentiality
• Display Devices
• Mathematics
• Written English

• Security & Safety
• Hospitality
• Customer Service & Support
• Monitor
• Surveillance Officer / Investigator
• Police Inspectors and Detectives
• Private Detectives and Investigators

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine