Operations Coordinator Security Control Tower

Résumé du poste

The Operations Coordinator manages security monitoring systems, including CCTV and access control, while performing incident intake, triage, and escalation. They also collaborate with internal teams to support loss prevention, transportation logistics, and operational data analysis.

Détails du poste

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Description The Ops Coordinator Security Control Tower acts as operational lead that is responsible for evaluating and stabilizing all discrepancies within the physical Security network. They are responsible for all security monitoring systems, audits, reporting and network issues, and assisting the overall network operations. The Ops Coordinator Security Control Tower will collaborate with Loss Prevention, Regional Service Lead teams and Network on a Continuous Improvement (Better Every Day) approach for service improvements. The schedule for this role is 4 days a week, 10 hour shifts and every other weekend; days and nights included. Responsibilities Providing, in accordance with protocol, alarm monitoring via Access Control and/or Automatic Video Display for intrusion, burglary, or duress Providing access Control with Automatic Video Display with Voice Communications Dispatch of personnel and escalation based on assessment of incident Performs intake, triage, and escalation functions for all incidents reported to the center Support investigations with video review/surveillance for theft, fraud, and health and safety related matters Creates and Supports incidents by case management documented or directed to do so by the Supervisor, or other authorized persons Performs active monitoring of various security systems, including video, access control systems, and high value/sensitive assets monitoring on tracking systems Collects information and data, create, and provides reports, maintains effective communications with a wide variety of stakeholders Manage and maintain employee access and ID card system and database Work with the Control Tower Line Haul / Ground / Air with various duties in Transportation Management, Communications, GPS tracking, Trip Tracking, assist with Mechanical issues, Trace Asset Movements When required, assist with coordinating Crisis Response Build case reports based on data collection Coach operation on how to use of tools, tactics, and best practices to be leveraged to benefit the customer experience Analysis of Operational and client-specific data to identify areas of opportunity for improved customer experience Work in a rotational Schedule 24/7/365 Experience Minimum 3 years experience in a similar role in the security service industry. Knowledge of the Multi Facility Security principles including the use of CCTV, Access Control, and Intrusion Systems. Candidate should have a broad understanding of Transportation and movement of goods and provision of services. Exemplifies and consistently demonstrates our core competencies: Customer Focus, Communicates Effectively, Collaborates, Instills Trust and Self Development Familiarity with CCTV, Access Control, Intrusion Systems and Alarm Response Ability to read and interpret as build diagrams for facilities Knowledge of Basic Security Principles and Dispatching Knowledge of Transportation Security, GPS Education High School Diploma – Minimum RequirementLanguage Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs. POSTING DETAILSLocation: 576 - NHO Working Conditions: Office Environment Reports to: Supervisor Security Operations --- Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

Ce que vous ferez

The Operations Coordinator manages security monitoring systems, including CCTV and access control, while performing incident intake, triage, and escalation. They also collaborate with internal teams to support loss prevention, transportation logistics, and operational data analysis.

Exigences

Candidates must have a minimum of 3 years of experience in the security service industry and a high school diploma. Proficiency in English and a strong understanding of security principles, transportation, and facility monitoring systems are required.

Compétences indiquées

• Incident Management · Souhaitée
• case management · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Security monitoring
• Access control
• CCTV
• Intrusion systems
• Incident management
• Loss prevention
• Data reporting
• Dispatching
• GPS tracking
• Crisis response
• Case management
• Transportation management
• Surveillance
• Communication
• Operational analysis
• Transportation Management
• Service Improvement
• Physical Security Operations
• Self Development
• Information Gathering
• Access Controls
• Artificial Intelligence
• Alarm Devices
• Alarm Monitoring
• Auditing
• Case Management
• Customer Service
• Continuous Improvement Process
• Security Controls
• Crisis Management
• Display Devices
• English Language
• Loss Prevention
• Operations
• Physical Security
• Relationship Building
• Resume Screening
• Service Industries
• Triage
• Security Systems
• Coordinating
• Investigation

Domaines d’emploi

• Security & Safety
• Logistics
• Transportation
• Administrative
• Customer Service & Support
• Security Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks