Retail Representative

Résumé du poste

The Retail Representative is responsible for providing efficient customer service, managing freight, and handling cash reconciliation. They must also build positive relationships with internal partners and customers while adhering to corporate policies and safety standards.

Détails du poste

Posting Date: Posting Number: 69643Hours of Work: [[hoursOfWork]] Job Code: 254 Location: 491 - Vaughan Bargaining Unit: YesReports to: Manager Retail Regional Description Location: 1550 Creditstone Rd, Concord, ON L4K 5N1 Schedule: Various Shifts as Assigned - Float, Monday to Saturday, 25 Hours Per Week Pay-rate: 21.56 per hour Customer Service Orientation - Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services Handling customer complaints and inquiries Problem Solving Working to resolve problem shipments Working to resolve equipment and technology challenges Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service Relationship Building Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners Building a positive relationship with customers Building a positive relationship with key contacts – Vendors, building tenants, etc. Technology Assisting customers with shipping details and account challenges Loading, scanning, logging and calling resolution freight Cash reconciliation including deposits, key control Communication Responsibilities Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner Personal Responsibility and Accountability Compliance to all Corporate Polices and Procedures (including uniforms) Adhering to all Safety Standards Being on time/attendance Living the Purolator Values Representing the Purolator Values to Customers and key partners and, other duties as assigned by management Key Areas of Focus Customer service orientation Ability to problem solve Excellent in relationship building Experience and adaptation to using technology Excellent communication skills Takes personal responsibility and accountability for actions and situations 3-12 Months Customer Service Experience preferred 3-12 Months Retail Experience preferred 3-12 Months using technology/ POS system Experience preferred Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person) Written communication; and listening skills Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset Experience working in an environment with safety standards an asset" Additional Responsibilities Education Experience Skills Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs. Working Conditions: Retail Center Environment; Warehouse EnvironmentSalary Grade: As per collective Agreement Forward an updated resume to: IAIN.GAIR@PUROLATOR.COM Application Deadline: *Please notify your immediate manager before applying for an internal job posting

Ce que vous ferez

The Retail Representative is responsible for providing efficient customer service, managing freight, and handling cash reconciliation. They must also build positive relationships with internal partners and customers while adhering to corporate policies and safety standards.

Exigences

Candidates should have 3-12 months of experience in customer service, retail, or technology systems. The role requires the physical ability to lift 70lbs and stand for 3-hour intervals, along with professional communication skills.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Safety Compliance · Souhaitée
• Communication · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Up-selling
• Cross selling
• Problem solving
• Relationship building
• Technology proficiency
• Cash reconciliation
• Communication
• Active listening
• Safety compliance
• Inventory handling
• Time management
• Teamwork
• Attention to detail
• Cash Reconciliation
• Cross-Selling
• Accountability
• Lifting Ability
• Management
• Customer Service
• English Language
• Warehousing
• Problem Solving
• Listening Skills
• Safety Standards
• Relationship Building
• Upselling
• Verbal Communication Skills
• Writing
• Detail Oriented

Domaines d’emploi

• Retail
• Customer Service & Support
• Logistics
• Retail Representative
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons