Client Advisor

Résumé du poste

Provide tailored financial advice and solutions to clients while delivering exceptional customer service. Manage transactions, resolve client concerns, and identify opportunities to offer additional financial services.

Détails du poste

Job Description What is the opportunity? At RBC, we value each person’s unique customer service style, and encourage you to bring your best to our clients every day. In this role, you provide financial advice to clients and find solutions that meet their individual needs. You have the power to make our brand work for the people within your local community as you dedicate yourself to putting your clients first. If you have the drive to deliver exceptional customer service, you can build a great career with us here at RBC. What will you do? Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions Understand & resolve client concerns, where possible, at first point of contact Educate & assist clients with using RBC digital capabilities Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions What do you need to succeed? Must-have Proven customer service skills, preferably in the financial or service industry Drive and self-motivation, as well as excellent communication skills and emotional intelligence Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) Personal flexibility to work flex hours Eagerness to learn and determination to succeed Nice-to-have Sales experience in the financial or service industry What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable A world-class training program in financial services Excellent career development and access to a variety of job opportunities across business and geographies Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Job Skills Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy Additional Job Details Address: 209 MAIN ST:QUEENS City: Queens Country: Canada Work hours/week: 25 Employment Type: Part time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-24 Application Deadline: 2026-12-31 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Ce que vous ferez

Provide tailored financial advice and solutions to clients while delivering exceptional customer service. Manage transactions, resolve client concerns, and identify opportunities to offer additional financial services.

Exigences

Requires proven customer service experience, preferably in the financial industry, along with strong communication skills and emotional intelligence. Candidates must possess digital literacy and the flexibility to work varied hours.

Avantages

• Bonuses • Flexible benefits • Competitive compensation • Commissions • Stock • Training program

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• adaptability · Souhaitée
• Analyse de données · Souhaitée
• Compliance · Souhaitée
• Vente · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Financial advice
• Communication
• Emotional intelligence
• Digital literacy
• Sales
• Compliance
• Problem solving
• Adaptability
• Client centricity
• Data analysis
• Financial Advising
• Smartphone Operation
• Workplace Inclusivity
• Digital Capabilities
• Curiosity
• Digital Literacy
• Willingness To Learn
• Self-Motivation
• Data Analysis
• Commercial Banking
• Customer Service
• Emotional Intelligence
• Financial Services
• Innovation
• Coaching
• Service Industries
• Tablets

Domaines d’emploi

• Finance & Accounting
• Customer Service & Support
• Sales
• Retail
• Client Advisor
• Financial Services Representative
• Technical and Medical Sales Professionals (excluding ICT)
• Securities, Commodities, and Financial Services Sales Agents