Lead Site Reliability Engineer

Job Description WHAT IS THE OPPORTUNITY? Join RBC as the ATM Lead Site Reliability Engineer and lead the reliability, scalability, and performance of our critical ATM infrastructure. This hybrid role combines strategic leadership with hands-on systems engineering expertise in managing a ~4,000 ATM fleet. You'll drive operational excellence through technology, process optimization, and cross-functional collaboration while making a meaningful impact at one of the world's most respected financial institutions. WHAT WILL YOU DO? Act as the final escalation point for critical outages and lead 24/7 incident response with rapid resolution of customer-impacting issues Lead strategic direction and continuous improvement initiatives across ATM operations Manage cross-functional teams and stakeholders to execute upgrade and operational change management Oversee end-to-end reliability of the ATM ecosystem (hardware, software, network) ensuring 99.7% availability Manage deployment and pre-production systems ensuring compliance with established standards Coordinate implementation of new infrastructure, applications, and IT services to enhance operations Generate performance metrics (SLOs/SLAs/SLIs) and maintain regulatory compliance and security standards Serve as primary relationship owner for vendor field services, maintenance, and internal technology teams WHAT DO YOU NEED TO SUCCEED? Must have: 5-7 years of experience in ATM technology management or financial services technology Proven leadership experience managing cross-functional teams and stakeholders Strong experience with Windows 10/11, Windows Server, Active Directory, and scripting (PowerShell/Python/Linux) Expertise in networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls) and ITIL framework Knowledge of banking regulations, compliance requirements, financial transaction processing, and business reporting tools (Tableau/Power BI). Nice-to-have: Experience managing large-scale distributed/point of sales ecosystems Experience with Splunk, Elastic Search, Grafana, MECM (SCCM), or ServiceNow platforms WHAT’S IN IT FOR YOU? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Opportunities to do challenging work #LI-Post #TechPJ Job Skills Agile Methodology, Group Problem Solving, IT Systems Integration, Organizational Leadership, Product Services, Software Development Life Cycle (SDLC), System Applications, System Integration Testing (SIT), Systems Software Additional Job Details Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-04 Application Deadline: 2026-08-22 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

The Lead Site Reliability Engineer will oversee the reliability, scalability, and performance of the ATM infrastructure while managing cross-functional teams. They will act as the final escalation point for critical outages and drive strategic operational improvements.

Candidates must have 5-7 years of experience in ATM technology or financial services and possess strong technical skills in Windows, networking, and scripting. Proficiency in ITIL frameworks and knowledge of banking regulations are essential for this role.

• Bonuses • Flexible benefits • Competitive compensation • Stock options • Training program • Flexible work/life balance

• Power BISouhaitée
• TableauSouhaitée
• LinuxSouhaitée
• PythonSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• ATM technology management
• Financial services technology
• Windows 10/11
• Windows Server
• Active Directory
• PowerShell
• Python
• Linux
• TCP/IP
• DNS
• DHCP
• VPN
• Firewalls
• ITIL framework
• Tableau
• Power BI
• Business Metrics
• Cross-Functional Collaboration
• Workplace Inclusivity
• Site Reliability Engineering
• Organizational Leadership
• Microsoft Windows 10
• Technology Ecosystems
• Agile Methodology
• Systems Engineering
• Automated Teller Machine
• Banking
• Business Reporting
• Change Management
• Regulatory Compliance
• Continuous Improvement Process
• Dynamic Host Configuration Protocol (DHCP)
• Software Development Life Cycle
• Incident Response
• Sales
• Financial Services
• Firewall
• Leadership
• Scalability
• Innovation
• ITIL 4
• Virtual Private Networks (VPN)
• Problem Solving
• IT Service Management
• Python (Programming Language)
• Leadership Studies
• Windows Servers
• Operational Excellence
• Operations
• Performance Metric

• Technology
• Finance & Accounting
• Management & Leadership
• Engineering
• Software
• Lead Site Reliability Engineer
• Site Reliability Engineer
• Software and Applications Developers and Analysts Not Elsewhere Classified
• Computer and Information Research Scientists

Expérience minimale

5+ ans

Postuler avant le

22 août 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine