Bilingual Operations Agent of the future - Deposit Investigation Group (PDA/BDA)
Sur place
Job Description What is the opportunity? As Operations Agent you will be a member of the Investigation team. You will be responsible for client investigations or escalations at first point of contact for RBC deposit accounts and will work to resolve at source, refer to manager where applicable in accordance with established client escalation protocol. You will effectively analyze files and take ownership and accountability to resolve client requests, applying judgment in making decisions. What will you do? Deliver excellent service to our clients and service partners, making it Simpler, Faste…