Customer Service Manager

The primary responsibility of the Customer Service Manager is to oversee auction administration processes and manage the human resources necessary for sale day operations. The Customer Service Manager is the primary source of contact for our customers, providing assistance and information before, during and after sale days. The Customer Service Manager is a vital link to all levels of the organization, acting as a conduit of information and ensures all auction administrative objectives are achieved. RB Global (NYSE: RBA) RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. About the team - Yard Operations We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

The Customer Service Manager oversees auction administration processes and manages human resources for sale day operations. They act as the primary point of contact for customers, providing assistance and information throughout the auction lifecycle.

Candidates must have at least two years of customer service experience and a minimum of one year in a supervisory role. Strong computer skills, attention to detail, and knowledge of DMV regulations are required for this position.

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• LeadershipSouhaitée
• Souci du détailSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Supervisory
• Data entry
• Leadership
• Problem solving
• Organizational skills
• Time management
• Communication
• Conflict resolution
• Diplomacy
• Attention to detail
• DMV document processing
• Sales tax collection
• Equipment knowledge
• Contract management
• Heavy Hauling
• Energetic
• Agriculture
• Asset Classes
• Asset Management
• Online Auctions
• Benchmarking
• Bidding
• Construction
• Management
• Customer Service
• Procurement
• Sales
• Innovation
• Material Handling
• Operations

• Customer Service & Support
• Administrative
• Management & Leadership
• Logistics
• Transportation
• Customer Service Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine