User Support Technician
Offre en anglaisThe role involves diagnosing and resolving hardware, software, and connectivity issues for users both online and in person. It also includes documenting resolutions, providing user coaching, and contributing to software redesign projects.
- Sur place
- Mississauga, ON
- Publié 11 août 2026
- Postuler avant le 26 août 2026
- 1 poste
Résumé du poste
Location Mississauga, ON, Canada Education College Diploma Responsibilities Interface with users—online or in person—to gather details, document issues, and clarify the technical difficulties they face. Consult manuals, knowledge bases, and vendor resources to research and implement effective fixes. Recreate, diagnose, and resolve user?reported problems across hardware, software, and connectivity. Offer coaching and training that empowers users to prevent or handle common issues. Deliver business?systems, network, and internet support tailored to the identified needs. Maintain a comprehensive log of issues and resolutions to aid fellow support analysts. Contribute to application and software redesign projects by providing frontline insights. May supervise and mentor junior technical?support staff within the team. Must Have Completion of a college diploma in computer science, programming, or network administration is typically expected. Supplemental courses in programming or network administration are also common requirements.
Ce que vous ferez
The role involves diagnosing and resolving hardware, software, and connectivity issues for users both online and in person. It also includes documenting resolutions, providing user coaching, and contributing to software redesign projects.
Exigences
A college diploma in computer science, programming, or network administration is typically expected. Supplemental courses in programming or network administration are also common requirements.
Autres compétences pertinentes
Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.
- Technical Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Administration
- User Training
- Issue Documentation
- Connectivity Troubleshooting
- Knowledge Base Research
Domaines d’emploi
- Customer Service & Support
- Technology
- Consulting
- Software
Renseignements supplémentaires
- Formation minimale
- Diplôme collégial
- Expérience minimale
- 0+ ans
- Postuler avant le
- 26 août 2026
- Langue de l’offre
- anglais
- Heures de travail
- 40 heures par semaine
- Niveau d’expérience
- Entry level