Regional Manager (Downtown/Scarborough)

Résumé du poste

The Regional Manager oversees daily operations, sales performance, and customer experience across multiple store locations. Responsibilities include supervising store managers, enforcing brand standards, and providing on-site support and training.

Détails du poste

Location: Downtown Toronto and/or Scarborough Note, this position runs on a 6 day work week. You must be comfortable working in-store as a bubble tea barista. Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 100+ locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from regional manager to operations and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey! Position Description： Reporting directly to the Senior Management Team, including Operations and Executive leadership, the Regional Manager oversees the daily operations, sales performance, team development, and customer experience across multiple store locations within the assigned region. Duties and Responsibilities： Traveling regularly to store locations and providing on-site support is required. Maintaining consistent communication with the Operations Manager and ensuring adherence to operational guidelines across locations. Measuring performance metrics and advising on continuous improvements. Supervising and evaluating the performance of store managers and teams. Training, coaching, and when necessary, disciplining staff to maintain company standards. Enforcing brand and training standards uniformly across all stores. Leading local sales and marketing efforts, while contributing to company-wide growth strategies. Qualifications： 5+ years of experience as a Regional Manager in the QSR or food service industry Proven ability to lead and manage multi-unit operations Strong leadership, interpersonal, and organizational skills Excellent communication skills (written and verbal) in English Multilingual proficiency in Chinese, Vietnamese, or Tagalog is a strong asset Experience in frontline support and customer service excellence Ability to multitask and perform under pressure in a fast-paced environment Valid driver’s license and willingness to travel (100% travel required) Availability to work 6 days a week, including weekends and holidays if necessary Ability to perform all frontline store duties when needed Salary Range: CA$80,000 - $130,000 per year Please note: All job postings at Real Fruit Bubble Tea Inc. are intended to fill existing vacancies within our organization. We’re committed to being transparent and fair about pay. The salary range provided is a guideline and not a guaranteed offer. Final compensation is determined based on the responsibilities of the role, market data, internal equity, and several individual factors, including overall and relevant experience, education, certifications, skills, expertise, and the location of the position. AI Usage: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to help review and assess applications. These tools do not make final decisions. All screening, interviewing, and hiring decisions are made by our human resources and hiring team. Industry Food and Beverage Services Employment Type Full-time Real Fruit Bubble Tea is committed to inclusive and accessible employment practices. Accommodation is available, upon request, for candidates taking part in all aspects of the recruitment selection process

Ce que vous ferez

The Regional Manager oversees daily operations, sales performance, and customer experience across multiple store locations. Responsibilities include supervising store managers, enforcing brand standards, and providing on-site support and training.

Exigences

Candidates need 5+ years of regional management experience in the QSR or food service industry and a valid driver's license. Must be available to work 6 days a week and be capable of performing frontline barista duties.

Compétences indiquées

• Service à la clientèle · Souhaitée
• interpersonal skills · Souhaitée
• Leadership · Souhaitée
• Multitasking · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Multi-unit Operations Management
• Leadership
• Interpersonal Skills
• Organizational Skills
• English Communication
• Customer Service
• Multitasking
• Staff Training
• Performance Metrics Analysis
• Sales and Marketing
• Store Operations
• Conflict Resolution

Domaines d’emploi

• Food & Beverage
• Management & Leadership
• Retail
• Hospitality
• Customer Service & Support