Leasing Administrative Assistant

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/ Realstar is seeking a Full-Time Leasing Administrative Assistant, who will support a variety of building administration tasks such as screening applications, scheduling showings, delivering customer service to residents, responding to all customer inquiries, residential concerns, maintain records in Yardi, assist residents with RentCafe and provide instruction to residents submitting maintenance requests to ensure a high level of customer satisfaction. Schedule includes every other weekend. What we offer to employees: Salary Employer paid benefits Annual bonuses based on personal performance Ongoing training programs Awards for years of service Opportunity for career development Inclusive and diverse work environment Annual holiday parties & summer BBQ’s Responsibilities: Customer Service Greet and interact with residents and prospects in a friendly and professional manner Promote a welcoming atmosphere Demonstrate excellent customer service and a "can-do" attitude Attend to resident concerns and service requests within 24 hours Follow up with residents to ensure a high level of customer satisfaction Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations Organize, promote and execute resident events (i.e. holiday parties and summer barbeques) Leasing & Administration Schedule property showings with prospects Process leasing applications including completion of background and credit checks Ensure rents are collected and deposited on a timely basis Negotiate lease renewals in conjunction with established targets Utilize Yardi to record transactions and run various operating reports Conduct market surveys and analyze how the property compares to the current market Recommend leasing rates and in-suite turnover work to the Area Manager Actively promote various referral programs to existing residents and prospects Qualifications Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration) Excellent written and verbal communication and interpersonal skills Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe Display a professional/presentable appearance Bilingualism English and French We thank all those who apply, but only those selected for an interview will be contacted. Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English. Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

The Leasing Administrative Assistant supports building operations by managing leasing applications, scheduling showings, and maintaining accurate records in Yardi. They also provide high-quality customer service by responding to resident inquiries and coordinating maintenance requests.

Candidates should have a background in residential property management or related business experience and possess strong communication skills. Proficiency in Microsoft Office and property management software like Yardi and RentCafe is required.

• Employer paid benefits • Annual bonuses • Ongoing training programs • Awards for years of service • Career development opportunities • Inclusive and diverse work environment • Annual holiday parties • Summer BBQ’s

• Service à la clientèleSouhaitée
• Microsoft ExcelSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Leasing administration
• Property management
• Yardi
• RentCafe
• Microsoft Word
• Microsoft Excel
• Communication
• Interpersonal skills
• Lease renewals
• Application screening
• Scheduling
• Record keeping
• Market surveys
• Conflict resolution
• Office Administration
• Professionalism
• Sales Prospecting
• Bilingual (French/English)
• Yardi (Property Management Software)
• Administrative Functions
• Angel Investing
• Management
• Customer Service
• English Language
• Property Management
• Selling Techniques
• Interpersonal Communications
• Market Research
• Operations
• Real Estate
• Referral Marketing
• Transaction Log
• Verbal Communication Skills
• Customer Inquiries

• Administrative
• Customer Service & Support
• Management & Leadership
• Leasing Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine