Customer Service & Sales Coordinator – Manufacturing & Construction

Résumé du poste

The coordinator manages customer inquiries, order tracking, and delivery timelines while acting as a liaison between customers, sales, and internal departments. They also support sales representatives, maintain system data, and prepare administrative reports to ensure efficient operations.

Détails du poste

Customer Service & Sales Coordinator Manufacturing & Construction Be part of a team where your contribution has a meaningful impact every day. Enjoy a hybrid work model, comprehensive benefits, an RRSP program, paid time off and a collaborative environment that promotes autonomy, initiative and work-life balance. What is in it for you: • Annual salary of $55K-65K. • Permanent full-time position of 40 hours per week. • Schedule from Monday to Friday, 8:00 am to 4:00 pm, with flexibility. • Hybrid work model allowing up to 2 days of remote work per week following the training period. • 2 weeks of vacation per year (4%), in addition to a paid company shutdown during the holiday season, in accordance with company policies. • Up to 32 paid personal hours per year, granted on a prorated basis according to hours worked. • Group insurance after 3 months of service. • RRSP program after 6 months of service. • Work location: Terrasse-Vaudreuil. Profile: You enjoy being at the center of the action, managing multiple priorities at once and keeping things moving in a fast-paced environment. Organized and customer-focused, you ensure effective communication between various stakeholders and help keep requests, orders and priorities progressing smoothly. Recognized for your attention to detail, resourcefulness and solution-oriented approach, you adapt well to changing priorities, coordinate multiple files simultaneously and actively contribute to customer satisfaction through thorough follow-up and proactive support. Responsibilities: • Respond to customer inquiries by phone and email in both French and English. • Follow up on orders and delivery timelines. • Act as a liaison between customers, the sales team and various internal departments. • Support sales representatives in the management and follow-up of customer accounts. • Coordinate information required for production and deliveries. • Maintain and update data across various systems. • Prepare and maintain administrative reports and tracking documents. • Participate in resolving urgent or complex situations to ensure an excellent customer experience. • Contribute to the continuous improvement of processes and work methods. What you need to succeed: Education and Experience • Relevant college diploma or equivalent experience in customer service, coordination or sales support. • Experience in a manufacturing, industrial, logistics, transportation or distribution environment. • Experience or knowledge in the construction, building materials or technical products sector is considered a strong asset. Skills • Proficiency with Microsoft Office Suite, particularly Excel and Outlook. • Bilingual in French and English, both written and spoken, required to respond to customers in both languages. Professional attributes • Strong organizational skills, autonomy and the ability to manage multiple priorities simultaneously. • Excellent judgment and resourcefulness. • Ability to work with a variety of stakeholders and coordinate multiple files in parallel. • Ability to remain calm, professional and solution-focused in a fast-paced environment. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

Ce que vous ferez

The coordinator manages customer inquiries, order tracking, and delivery timelines while acting as a liaison between customers, sales, and internal departments. They also support sales representatives, maintain system data, and prepare administrative reports to ensure efficient operations.

Exigences

Candidates must have a relevant college diploma or equivalent experience in customer service, coordination, or sales support. Proficiency in Microsoft Office and bilingualism in French and English are required, with experience in manufacturing or construction sectors considered an asset.

Avantages

• Comprehensive benefits • RRSP program • Paid time off • Group insurance • Paid company shutdown during holiday season • Paid personal hours

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Souci du détail · Souhaitée
• Microsoft Excel · Souhaitée
• Communication · Souhaitée
• Microsoft Office · Souhaitée
• Saisie de données · Souhaitée
• Microsoft Outlook · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Sales support
• Order management
• Communication
• Microsoft Office
• Excel
• Outlook
• Bilingualism
• Data entry
• Administrative reporting
• Logistics coordination
• Problem solving
• Attention to detail
• Time management
• Relationship management
• Sales Support
• Resourcefulness
• Organizational Skills
• Time Off Management
• Solution-Oriented
• Effective Communication
• Bilingual (French/English)
• Microsoft Excel
• Artificial Intelligence
• Multilingualism
• Management
• Customer Service
• Continuous Improvement Process
• Sales
• Microsoft Outlook
• Coordinating
• Customer Inquiries
• Solutions Focused
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Sales
• Manufacturing
• Logistics
• Construction
• Manufacturing Coordinator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers