Service Manager-Industrial Equipment Rentals

Résumé du poste

The Service Manager will lead field and shop service operations, including technician scheduling, equipment maintenance, and ensuring safety compliance. They are responsible for driving operational efficiency, coaching the service team, and maintaining high standards of customer service.

Détails du poste

Ready to Lead the Way? If you're a natural leader who takes pride in delivering reliable service and inspiring your team to perform at their best, and have experience in the Industrial rental equipment industry, we'd love to hear from you. Apply today to join the REIC Rentals team in Brantford as our Service Manager! About the Role We're looking for a motivated and experienced Service Manager to lead our field and shop service operations. Reporting to the Operations Manager, this position oversees technician assignments, shop readiness, equipment maintenance, and customer service excellence. The ideal candidate is a hands-on leader who thrives in a fast-paced, customer-focused environment and knows how to balance operational efficiency with team development and technical quality. About Us REIC Rentals operates as a trusted leader in specialty rental solutions across North America. With 55+ locations across North America, we provide high-performance equipment and expert support to meet the most demanding challenges. Looking ahead, we are committed to expanding our reach, enhancing our technology, and continuously innovating to deliver even more efficient, sustainable, and customized solutions. Our goal is to set new industry standards, ensuring our customers always have the best tools, expertise, and service-wherever and whenever they need it. Why REIC Rentals Competitive salary + overtime opportunities! Growth-Focused Culture: We empower employees to take initiative and shape the future. Meaningful Impact: Your work directly contributes to our mission of innovation and excellence. Collaborative Team: Join a group of passionate professionals who support and challenge each other to do their best work. Career Development: We invest in your success through ongoing training, mentorship, and advancement opportunities. What You'll Do Lead, schedule, and coordinate daily service technician assignments to ensure efficient and timely deployment. Prepare and submit safety incident reports (including near-misses) within 24 hours and track corrective actions to closure. Lead monthly safety meetings/toolbox talks with technicians, documenting attendance, topics, and follow-ups. Manage the truck fleet and ensure monthly safety meetings and DOT inspections completed correctly. Serve as the first line of technical support for troubleshooting and equipment issues. Maintain a safe, organized, and fully functional shop environment. Ensure technicians are properly trained and follow all safety and quality procedures. Oversee fleet maintenance, service documentation, and work order completion using company systems. Manage work assignments to achieve operational goals, including on-time service and equipment readiness. Collaborate with the Technical Services Director to identify and resolve field equipment issues. Coach and mentor technicians to build technical skill, teamwork, and customer service excellence. Review, approve, and close service orders and purchase requisitions within authority limits. Promote adherence to company policies, cost controls, and performance metrics to support profitability. Ensure all deployed equipment meets operational standards ("green tagged") and is ready for service. Drive process improvement initiatives to enhance efficiency, safety, and service delivery. Represent the company with professionalism and provide exceptional customer experiences. Support cross-functional teams and travel as needed (domestic and international). Who You Are An experienced manager with professional experience in the equipment rental industry and/or commercial climate control and power equipment, or related. A hands-on leader who enjoys solving problems and supporting a high-performing service team. Organized and proactive, with the ability to juggle multiple priorities in a fast-paced environment. Detail-oriented but adaptable - able to balance quality, deadlines, and customer satisfaction. Strong communicator with excellent interpersonal, written, and verbal skills. Qualifications Associate degree or technical certification preferred (or equivalent experience). 5+ years of technical or field service experience, including leadership or supervisory roles in HVAC and/or heavy equipment rental industry Strong mechanical aptitude and understanding of equipment maintenance and repair. Experienced running monthly safety meetings and DOT inspections Proficient with Microsoft Office Suite and business systems (inventory, work order, or ERP tools). Proven track record of coaching teams, driving results, and delivering excellent customer service. Valid driver's license (passport required for international travel). Ability to lift up to 35 lbs and work in shop/field environments as needed. Veterans encouraged to apply REIC does NOT accept solicitation from outside recruiters or recruiting agencies. REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.

Ce que vous ferez

The Service Manager will lead field and shop service operations, including technician scheduling, equipment maintenance, and ensuring safety compliance. They are responsible for driving operational efficiency, coaching the service team, and maintaining high standards of customer service.

Exigences

Candidates must have 5+ years of technical or field service experience, preferably in the equipment rental or HVAC industry, with strong mechanical aptitude. A valid driver's license and the ability to perform physical tasks in a shop or field environment are required.

Avantages

• Competitive salary • Overtime opportunities • Growth-focused culture • Training • Mentorship • Advancement opportunities

Compétences indiquées

• Service à la clientèle · Souhaitée
• Leadership · Souhaitée
• Safety Compliance · Souhaitée
• Troubleshooting · Souhaitée
• Coaching · Souhaitée
• Gestion des stocks · Souhaitée
• Microsoft Office Suite · Souhaitée
• Process Improvement · Souhaitée
• Technical Support · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Team management
• Equipment maintenance
• Technical support
• Troubleshooting
• Safety compliance
• DOT inspections
• Fleet management
• Customer service
• Mechanical aptitude
• Process improvement
• Inventory management
• Work order management
• Coaching
• Microsoft Office Suite
• DOT (Department Of Transportation) Inspections
• Fleet Maintenance
• Business Metrics
• Operational Efficiency
• Industry Standards
• Equipment Maintenance
• Professionalism
• Lifting Ability
• Service Operations
• Valid Driver's License
• HVAC
• Technical Support
• Business Systems
• Customer Service
• Field Service Management
• Incident Reporting
• Innovation
• Mechanical Aptitude
• Mentorship
• Microsoft Office
• Operations Management
• Performance Metric
• Proactivity
• Team Building
• Technical Services
• Troubleshooting (Problem Solving)
• Process Improvement
• Teamwork
• Detail Oriented

Domaines d’emploi

• Management & Leadership
• Trades
• Customer Service & Support
• Manufacturing
• Logistics
• Industrial Equipment Mechanic
• Equipment Rental Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products