Workforce Coordinator

Find Your Limitless with Reliance By joining Reliance as a Workforce Coordinator, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless – join us! What do we offer? The tools you need to succeed – including the tools for the job as well as training and development programs A successful and knowledgeable team to be part of and learn from Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential A great benefits plan for you / your family Career paths so you can advance in the company Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team What will you do? Support real-time operations of the call centre, monitoring and reporting on multiple lines of business. Perform support functions including scheduling, time off planning, reporting and real-time communications between teams. Manage and respond to email and chat requests for scheduling and event timing. Review, approve and schedule offline tasks. Support WFM team in the optimization of schedules, adapting to real-time requirements. Other duties as assigned. What do you bring? Must have strong problem solving, analytical and organization skills. Must be detail oriented and demonstrate excellent verbal, written and listening skills. Must demonstrate multi-tasking ability, with the ability to adapt and prioritize in a busy, dynamic environment. Must have strong PC skills including proficiency in Microsoft Office (MS Office), in particular Excel and an understanding of Excel formulas. Call centre experience is preferred. An understanding of call centre metrics, WFM scheduling and reporting systems (Verint, Aspect, Avaya, CXOne) is an asset. Why Reliance? As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance. This posting is for an existing vacancy. We use AI enabled tools to support parts of our selection process; however, every hiring decision is reviewed and finalized by our people. ​ Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For more information, please visit www.reliancehomecomfort.com. ​ #LI-Hybrid #LI-SS1

The Workforce Coordinator supports real-time call centre operations by monitoring business lines and managing scheduling, reporting, and time-off requests. They also optimize schedules and facilitate communication between teams to ensure operational efficiency.

Candidates must possess strong analytical, organizational, and multi-tasking skills with proficiency in Microsoft Excel. Previous experience in a call centre environment and familiarity with workforce management systems are considered significant assets.

• Competitive base pay • Performance-based incentives • Health benefits plan • Training and development programs • Career advancement paths

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Workforce management
• Scheduling
• Analytical skills
• Problem solving
• Microsoft Office
• Excel
• Data reporting
• Multi-tasking
• Communication skills
• Call centre metrics
• Verint
• Aspect
• Avaya
• CXOne
• Time management
• Organization
• Water Heaters
• Avaya (Telecommunications)
• Workplace Inclusivity
• Organizational Skills
• Planning
• Microsoft Excel
• Artificial Intelligence
• Communication
• Training And Development
• Excel Formulas
• Furnaces
• Governance
• Leadership
• Human Capital
• Plumbing
• Problem Solving
• Listening Skills
• Multitasking
• Operations
• Water Purification
• Workplace Safety
• Detail Oriented

• Customer Service & Support
• Administrative
• Management & Leadership
• Energy
• Technology
• Workforce Coordinator
• Human Resources Assistant
• Personnel Clerks
• Human Resources Assistants, Except Payroll and Timekeeping

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine