B&F Supervisor

Résumé du poste

The Beverage and Food Supervisor oversees daily operations of the restaurant, bar, and banquet facilities to ensure high service standards and guest satisfaction. They are responsible for training staff, managing guest complaints, and ensuring compliance with all food and beverage policies and local regulations.

Détails du poste

WHAT WE ARE LOOKING FOR Are you ready to lead the way in upscale dining and banquets? The Renaissance Edmonton Airport Hotel is searching for a passionate and dynamic Supervisor to join our Beverage and Food Team. This full-time, salaried role offers an annual base salary of $42,000 up to $52,000 with gratuities. WHAT YOU NEED TO KNOW ABOUT THE JOB HALO Bistro|Bar is Edmonton’s hottest dining destination, fusing tradition with local flair in a modern urban setting. Along with our multiple banquet rooms for off-site catering, we're a culinary powerhouse. As a Beverage and Food Supervisor, lead the charge in orchestrating meetings, events, and HALO's 100-seat bar and restaurant. Work alongside our Beverage and Food Manager and fellow supervisors for a memorable dining and event experience to ensure every guest’s expectations are exceeded. Ensure every dish and drink meets the highest standards of excellence by overseeing compliance with all food & beverage policies, standards, and procedures through engaging training sessions and hands-on management. Keep the banquet halls, restaurant, Starbucks kiosk, and room service areas sparkling with impeccable service and pristine sanitation standards. Step into the spotlight as the shining beacon of guest service excellence, leading by example and creating an atmosphere where superior customer service reigns supreme, leaving every guest a fanatic. Assist during meal periods and peak times, lending a helping hand to servers and hosts as they navigate the bustling floor of gastronomic adventure. Take charge of the helm in the face of guest challenges and complaints, wielding your expertise to turn every frown into a smile and every problem into an opportunity for guest satisfaction. Keep a pulse on local liquor laws and ensure every pour adheres to regulations while keeping spirits high and glasses full. Seek guest feedback on the quality of their dining experience and use their insights to continuously elevate our offerings to new heights. Fuel the flames of excellence with ongoing training for associates, ensuring they are well-equipped to meet and exceed guest expectations at every turn. Foster a spirit of camaraderie and collaboration among associates, building strong relationships that form the foundation of our hospitality success. Orchestrate a seamless dining experience from the moment guests arrive until their departure, leaving them longing for more. Implement corrective actions to refine our service standards and ensure every guest leaves with memories of above and beyond service. Make guest satisfaction the star of the show in departmental meetings, weaving a tapestry of excellence that celebrates our achievements and charts a course for even greater success. Navigate the complex seas of regulations with confidence, ensuring compliance with all local, state, and federal regulations to ensure a safe and unforgettable dining experience for all. . WHAT’S IN IT FOR YOU At our hotel, we believe in taking care of our team members just as much as we take care of our guests. That's why we offer a fun and exciting range of benefits that are sure to keep you happy, healthy, and well-fed. We offer more than just a paycheck; we provide a fantastic benefit plan that includes extensive medical, dental, and life insurance coverage, with the hotel contributing 80% for single and family coverage. Plus, our loyalty program and travel program open up a world of discounted rates for Marriott hotels across the globe for you and your friends & family. But we don't just feed your wanderlust - we also feed your appetite. Our chefs whip up delicious staff meals every day, so you can fuel up for a busy day of representing the Renaissance brand and assisting guests and clients. That's not all! Enjoy free parking or get reimbursed for your 747 Bus Pass. You can also say goodbye to waiting for payday with our on-demand pay system. Plus, you'll enjoy a 50% discount on food and drinks for you and your friends at HALO Bar|Bistro, so you can always have a good time without breaking the bank. Our in-house management training program ensures you're always growing. And, get ready for some unforgettable fun with our quarterly work events. As a member of our award-winning team, you'll be the expert in welcoming and guiding our guests and clients to the best experiences in town. From sharing insider knowledge about local hotspots to anticipating their needs, you'll create lasting impressions on our guests' journeys. WHAT YOU NEED TO BE CONSIDERED Education and Experience High school diploma or GED; 2 years’ experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the food and beverage, culinary, or related professional area. Pro-serve certification #HP

Ce que vous ferez

The Beverage and Food Supervisor oversees daily operations of the restaurant, bar, and banquet facilities to ensure high service standards and guest satisfaction. They are responsible for training staff, managing guest complaints, and ensuring compliance with all food and beverage policies and local regulations.

Exigences

Candidates must possess a high school diploma or GED with at least two years of relevant experience, or a two-year degree in a hospitality-related field with one year of experience. A Pro-serve certification is also required for this position.

Avantages

• Medical insurance • Dental insurance • Life insurance • Loyalty program • Travel discount program • Staff meals • Free parking • Bus pass reimbursement • On-demand pay system • Food and drink discount • Management training program • Quarterly work events

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Regulatory Compliance · Souhaitée
• Leadership · Souhaitée
• Communication · Souhaitée
• Team Collaboration · Souhaitée
• Gestion des stocks · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Food and beverage management
• Customer service
• Staff training
• Conflict resolution
• Regulatory compliance
• Banquet operations
• Inventory management
• Team collaboration
• Hospitality management
• Service standards
• Problem solving
• Communication
• Sanitation standards
• Liquor law compliance
• Hotel And Restaurant Management
• Service Standards
• Business Administration
• Management
• Customer Service
• Food Services
• Management Training And Development
• Sanitation
• Restaurant Operation

Domaines d’emploi

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers