Chat Support Representative

Renata Travel DMC is hiring a Chat Support Representative for its remote Canada workflow. This position combines Ticket Management, Customer Experience, and Chat-Focused, Support-Focused, Service-Representation to keep deadline control, record completeness, and source accuracy visible from intake through handoff. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Core Responsibilities Maintain assigned chat support representative work in Canada using Ticket Management, Renata Travel DMC Workflow, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting so deadline control remains traceable. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Review incoming information with Customer Experience, Case Management, and CRM so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Track open actions through Chat-Focused, Support-Focused, Service-Representation, Customer Communication, and Case Documentation while keeping record completeness, ownership, and deadlines visible. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Document decisions and handoffs with Renata Travel DMC Workflow, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, and Account Review so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Use Case Management, CRM, and Ticket Management to support quality; escalate exceptions whenever source accuracy cannot be confirmed from the available record. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Success Standard Strong performance in this Canada-based Chat Support Representative role means Case Documentation, Customer Communication, and Chat-Focused, Support-Focused, Service-Representation reinforce deadline control, record completeness, and source accuracy; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Role Fit Practical ability with Ticket Management, Customer Experience, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting in a remote Canada workflow. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Clear written communication using Renata Travel DMC Workflow and Case Management when documenting ownership, status, and next actions. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Comfort applying CRM, Case Documentation, and Account Review while maintaining accurate records for Renata Travel DMC. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Sound judgment around Chat-Focused, Support-Focused, Service-Representation, Customer Communication, and Ticket Management, including when a Canada workflow item requires escalation. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Position Details Full-time. Entry level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Chat Support Representative at Renata Travel DMC, remote execution is complete when account review, incoming destination-management work across italy and mediterranean destinations reporting, and renata travel dmc workflow leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role.

The representative manages chat support and ticket workflows for destination management services across Italy and the Mediterranean. Key duties include tracking open actions, documenting decisions, and ensuring record completeness and source accuracy.

Candidates must have practical ability with ticket management and CRM tools within a remote workflow. Strong written communication skills and sound judgment regarding case escalation are required.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Ticket Management
• Customer Experience
• Case Management
• Service Recovery
• Queue Management
• CRM
• Case Documentation
• Customer Communication
• Account Review
• Written Communication

• Customer Service & Support
• Hospitality
• Administrative

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level