Customer Service Representative

Location: Ottawa, ON Department: Operations Posted: 7/15/2026 Location Name: Loeb Wage Max: 60,000.00 Wage Min: 45,000.00 Position Type: Full Time Shift: M-F 8am-5pm Located in Vars, ON, Loeb Packaging is one of Chicago-based Republic Packaging Corp.'s five North American operating locations. As a 60 year-old provider of cushion packaging and paper-based packaging, we are known for outstanding design, quality and customer service. In addition to packaging, we provide warehouse and inventory management services that can complement our packaging products or be a stand-alone service to provide solutions to our customers’ problems. With our eye toward growth, we are actively working to grow our sales by 50% over the next 3 years and enter new markets with our packaging and service offerings. We are seeking an experienced and insightful Customer Service professional to join our team to support our service and packaging deliverables. Role responsibilities: Interact with customers and suppliers via telephone, email, or in person to provide support and information on products or services. Collect and enter orders for new or additional products or services. Build rapport with customers and work to ensure they receive excellent service. Update customer information and requirements as necessary. Use company ERP system to retrieve necessary customer information, inventory information, and purchase order status. Support Purchasing functions, engaging suppliers where necessary to ensure needs are met. Field customer questions and complaints; when the issue is beyond the representative's knowledge, escalate to the appropriate individual. Ensure that appropriate actions are taken to resolve customers' problems and concerns. Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Perform other related duties as assigned. What you bring: Some college - degree preferred. English/French bilingual. 5+ years of experience in an advanced Customer Service role. Experience in the packaging industry preferred. Excellent organizational skills and attention to detail. Excellent communication and interpersonal skills. Service-oriented and ability to resolve customer grievances. Ability to maintain good customer relations. Ability to type 40-50 words per minute. Proficient computer skills and ability to learn database and ordering systems. What we offer: Near 50-year presence in Canada. Single shift operation. Compensation commensurate with experience. A structured and supportive environment. Paid vacation and holidays. RRSP and Extended Health Benefits. Clearly defined processes and expectations. Growth opportunities for the right individual. Apply online in confidence. Our organization welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please apply online in confidence. Our organization is an Equal Opportunity Employer. Republic Packaging on LinkedIn

The Customer Service Representative will interact with customers and suppliers to provide support and information on products or services. They will also handle customer inquiries, complaints, and maintain customer accounts.

Candidates should have some college education, preferably a degree, and at least 5 years of experience in an advanced customer service role. Bilingualism in English and French is required, along with excellent organizational and communication skills.

• Paid Vacation • Holidays • RRSP • Extended Health Benefits

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Communication
• Interpersonal Skills
• Organizational Skills
• Attention to Detail
• Problem Solving
• Bilingual
• ERP Systems
• Order Management
• Inventory Management
• Service Orientation
• Typing Skills
• Packaging Industry Experience

• Customer Service & Support
• Manufacturing
• Logistics
• Sales
• Administrative

Formation minimale

Diplôme collégial

Expérience minimale

5+ ans

Postuler avant le

14 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level