Patient Care Coordinator

Résumé du poste

The Patient Care Coordinator acts as the first point of contact for patients, managing clinic operations and administrative tasks. They are responsible for coordinating appointments, handling billing and insurance, and educating patients on sleep therapy equipment.

Détails du poste

📍 Location: Chilliwack, BC In-Clinic Role At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing. We are currently seeking a Patient Care Coordinator to join our team in beautiful Chilliwack, BC. In this important front-line role, you'll be the first point of contact for patients—setting the tone for a positive, supportive experience from start to finish. You’ll help keep the clinic running smoothly, support our clinical team, and play a key role in delivering excellent care. What you’ll be doing: * Welcoming patients and helping them navigate their care journey with friendly, high-quality service standards * Coordinating appointments, managing referrals, and providing administrative support * Educating patients on sleep therapy assessments, support and equipment * Handling insurance claims, payments, and billing * Supporting sales of therapy products and resupply * Contributing to a clean, organized, and well-functioning clinic environment * Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values What you bring: * A passion for people and exceptional customer service skills * Detail-oriented and a quick learner who thrives in a busy clinic * A team-first mindset and a solutions-focused approach * Previous experience in healthcare, administration, or customer service * Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided) * Bonus points for additional languages Why you’ll love working here: We know our people are the key to our success, so we invest in making Resolve a great place to work, with: * Competitive pay with incentive opportunities * Health & Dental Benefits * Employee Family Assistance Program * Wellness + vacation hours * Employee discounts on products/services * Professional development & license fee reimbursement * A supportive, passionate, and fun team culture This is more than a job — it’s a chance to make a real difference. Learn more about us at www.resolvesleep.com [http://www.resolvesleep.com/]. Click on Apply to submit your application. We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Ce que vous ferez

The Patient Care Coordinator acts as the first point of contact for patients, managing clinic operations and administrative tasks. They are responsible for coordinating appointments, handling billing and insurance, and educating patients on sleep therapy equipment.

Exigences

Candidates should have a passion for people and strong customer service skills with a detail-oriented mindset. Previous experience in healthcare, administration, or customer service is required, along with comfort using digital tools and EMR systems.

Avantages

• Competitive pay • Incentive opportunities • Health benefits • Dental benefits • Employee family assistance program • Wellness hours • Vacation hours • Employee discounts • Professional development • License fee reimbursement

Compétences indiquées

• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• Résolution de problèmes · Souhaitée
• Administrative Support · Souhaitée
• Detail-oriented · Souhaitée
• Vente · Souhaitée
• Documentation · Souhaitée
• Communication · Souhaitée
• Billing · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Administrative support
• Appointment coordination
• Patient education
• Insurance claims processing
• Billing
• Sales
• EMR systems
• Documentation
• Virtual care
• Detail-oriented
• Communication
• Teamwork
• Problem-solving
• Care Coordination
• Administrative Support
• Workplace Inclusivity
• Healthcare Industry Knowledge
• Service Standards
• Compassion
• Quick Learning
• Customer Service
• Electronic Medical Record
• Innovation
• Detail Oriented

Domaines d’emploi

• Healthcare
• Customer Service & Support
• Administrative
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers