Visitor Services Agent

You Will Ensure a comfortable and friendly atmosphere for both guests and staff. Print day tickets and season passes for guests. Champion all products and services sold through the Visitor Services and Winter Sports School, promoting all experiences and products available at the resort. Handle cash including a daily float and debit and credit card transactions. Respond to inquiries in person, via email and phone. Address guest service-related questions and concerns, escalating to the Visitor Services Manager, Winter Sport School Supervisor or Visitor Services Supervisor when appropriate. Ensure daily communication between various departments and within the team as needed (Food & Beverage, Mountain Operations, etc.) to provide accurate and up to date information to guests about resort services and products. Responsible for the administration of guest ski or snowboard lessons and other related products or services. Assist the Winter Sports School Supervisor in determining daily staffing. Assist with other duties as assigned. You Have Previous professional experience in a customer service role. Cash handling experience. Proficiency with MS Office (Word, Excel, Outlook) and POS systems. A passion for the mountain lifestyle and the outdoors. Experience in a mountain or resort setting (an asset). Flexibility to work weekends, evenings, and holidays. The ability to stand for extended periods. Additional language skills (an asset). We Offer Competitive Wage: $19.77 - $20.81 per hour. Mountain Access Perks: Complimentary RCR staff pass with full mountain access, reciprocal resort tickets, and discounted friends & family lift tickets. Staff Discounts: Save on food & beverage, rentals, retail, and hotel accommodations. Employee Events & Recognition: Enjoy year-round staff events and get recognized through our employee awards program. A Great Team: Work alongside a passionate and fun team who love to share the RCR mountain experience. Interested? Please apply with your resume. We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however, only those candidates selected for an interview will be contacted.

Ensure a friendly atmosphere for guests by managing ticket sales, handling cash transactions, and responding to inquiries. Coordinate with various resort departments to provide accurate information and administer ski school services.

Requires previous professional customer service and cash handling experience along with proficiency in MS Office and POS systems. Candidates must be flexible to work weekends and holidays and be able to stand for extended periods.

• Complimentary RCR staff pass • Reciprocal resort tickets • Discounted friends & family lift tickets • Staff discounts on food & beverage • Staff discounts on rentals • Staff discounts on retail • Staff discounts on hotel accommodations • Employee events • Employee awards program

• Service à la clientèleSouhaitée
• Manipulation d’argentSouhaitée
• MS-OfficeSouhaitée
• CommunicationSouhaitée
• schedulingSouhaitée
• Conflict ResolutionSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Cash Handling
• MS Office
• POS Systems
• Communication
• Conflict Resolution
• Administration
• Scheduling

• Hospitality
• Customer Service & Support
• Sports & Recreation
• Retail

Expérience minimale

0+ ans

Postuler avant le

1 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Not Applicable