assistant manager - retail

Job Description: Assistant Manager About Revive Car Wash Revive Car Wash is a rapidly growing, Canadian-owned and operated express exterior car wash company. Our mission is simple: to be the best small part of our customers? day, every single visit. We achieve this by building exceptional teams, promoting a culture of excellence, and maintaining a genuine commitment to community involvement and environmental sustainability. As we expand across Ontario, we?re looking for driven leaders who want to grow with us. Overview The Assistant Manager is a full-time, on-site leadership role at our Kitchener location. You?ll partner closely with the Site Manager to run day-to-day operations, lead and develop your team, drive membership growth, and deliver a consistently outstanding customer experience. This is a springboard role. Our top Assistant Managers move into Site Manager positions within 12?18 months. If you?re ambitious and customer-obsessed, we want to hear from you. What You?ll Do *Operations & Facility* * Oversee daily wash operations, opening and closing procedures, and shift handovers. * Ensure the facility and lot are clean, organized, and guest-ready at all times. * Conduct regular equipment inspections; identify and escalate maintenance issues promptly * Supervise and train car wash attendants to uphold quality standards and strictly adhere to safety protocols * Assist with inventory management including chemical levels, supplies, and equipment consumables *Team Leadership & Development* * Supervise, coach, and motivate a team of car wash attendants on every shift * Assist in onboarding, and training new team members to Revive standards * Manage staff schedules to ensure efficient coverage across all shifts * Conduct regular performance check-ins and recognize team achievements * Model the culture of excellence ? lead by example *Customer Experience* * Set the tone for exceptional guest interactions on every shift * Handle customer inquiries, concerns, and complaints professionally and promptly *Membership & Revenue* * Actively promote and sell Revive?s unlimited wash memberships on site * Track membership sales and retention metrics; report to the Site Manager * Assist in implementing marketing initiatives to attract new customers and grow the member base * Identify upsell opportunities and coach the team on membership conversion techniques What We?re Looking For *Required* * High school diploma or equivalent; Bachelors degree preferred. * 1?2+ years of supervisory or shift-lead experience (All industries are considered) * Demonstrated ability to lead, coach, and motivate a team * Strong customer service and communication skills * Comfort working in a fast-paced environment * Ability and willingness to work outdoors in all seasons. * Flexible availability, including evenings, weekends, and holidays * Valid driver?s licence *Nice to Have* * Experience in car wash, retail, quick-service restaurant, or similar high-volume service environment * Familiarity with POS or membership management systems * Basic knowledge of mechanical equipment or facility maintenance * Post-secondary education in business, hospitality, or a related field Compensation & Benefits * *Competitive Salary: $52,500 $60,000(based on experience)* * Bonus pay tied to membership sales and operational targets * Overtime pay * Health Spending Account (HSA) * Paid time off * Free car washes * Genuine career advancement: a clear path to Site Manager Schedule & Work Location * Full-time, 40 hours per week * Day shifts, morning shifts, evening shifts, weekends; holidays as needed * In-person at Kitchener, ON ? this role is fully on-site * French language skills not required Equal Opportunity Statement Revive Car Wash is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment in accordance with the Ontario Human Rights Code. We welcome applications from all qualified individuals an