Junior IT Workplace & Infrastructure Analyst

Company Description Join Rexel: A Global Leader in Electrical Distribution Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical solutions and equipment for the industrial, residential and commercial sectors. As the energy evolves, our business is transforming alongside it.This change is driven by you - our fresh thinkers, innovators and groundbreakers. By collaborating closely with our customers and partners, Rexel is dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better future. Rexel Canada operates under six distinct banners : Rexel Atlantic, Rexel Utility, Westburne, Nedco, LTL and Talley. Job Description As the Junior IT Workplace & Infrastructure Analyst in Mississauga, ON your responsibilities include the following: Support analysis activities for IT projects and operational initiatives under the guidance of senior team members. Assist in identifying areas for improvement within IT infrastructure and workplace technologies. Troubleshoot and resolve basic to intermediate issues with IT systems, including Microsoft 365 and related integrations. Follow established policies, guidelines, and standards when performing technical tasks and making recommendations. Communicate clearly with end users and internal stakeholders regarding technical issues, status updates, and resolutions. Manage assigned tasks effectively, meet deadlines, and maintain organized documentation. Analyze and help resolve routine problems where business process and software functionality may not align. Work both independently and collaboratively with IT team members. Learn quickly and adapt to new technologies, tools, and methodologies. Escalate complex issues to senior analysts or other appropriate teams as needed. Qualifications 1-3+ years of experience in Information Technology, IT support, or Desktop Support. Windows 11 Desktop Support. Basic knowledge of Windows Server environments, including: Active Directory Group Policy DNS DHCP Basic Linux server support exposure is an asset. M365 administration exposure, including: Entra ID users, groups, and licensing Enterprise applications SharePoint and Exchange Online administration Exposure to networking concepts such as: VPN TCP/IP DNS DHCP Firewalls Proxy Experience using ticketing/ITSM tools such as JIRA or ServiceNow. Working knowledge of IT security concepts such as the CIA triad, least privilege, and hardening. Strong communication, organization, and problem-solving skills. Other Skills (not required): Microsoft Graph or API integration exposure PowerShell scripting and automation Citrix XenDesktop and NetScaler VPN end-user support Experience with IAM concepts Exposure to tools such as Cisco Umbrella, Qualys, or Sophos EDR WordPress support Migration experience from third-party domains, email systems, or tenants Relevant Certifications: Microsoft certifications in progress or completed are an asset, such as: Azure Administrator Associate Identity and Access Administrator Associate Endpoint Administrator Associate Windows Server Hybrid Administrator Associate ITIL 4 Foundation CompTIA Security+ or equivalent security certification Linux certification such as RHCSA or LPIC-1 is an asset Additional Information The anticipated annual base salary range for this position is CAD 55000 – 65000. Final compensation within this range will be determined by factors such as relevant experience, skills, qualifications, and internal equity. This range does not include variable pay or other components of Rexel’s total rewards package. What We Offer: • Our employees enjoy a positive work-life balance while thriving in an environment that is dynamic and motivated by new and exciting challenges. • We provide competitive compensation, comprehensive benefits plans, and pension plans, along with a remarkable range of career opportunities—whether advancing in your current field or exploring something entirely new. If you’re motivated, we’ll help you find the career path that suits you. • Rexel Canada is committed to Employment Equity and values a diverse workforce, recognizing each employee's unique talents and skills. What Is Next? • If this position aligns with your career goals, click "Apply" to submit your application. • We thank all candidates for their interest; however, only those selected for interviews will be contacted. • For additional career opportunities, please visit www.rexel.ca. Employment Type: Full-time Experience Level (for career site): Experienced Professional Contract Type: Permanent Job Family: Digital & IT

The analyst will support IT projects and operational initiatives while troubleshooting and resolving technical issues with workplace systems. They will also assist in identifying infrastructure improvements and maintaining organized documentation for IT tasks.

Candidates must have 1-3+ years of experience in IT support, specifically with Windows 11 and M365 administration. Proficiency in networking concepts and familiarity with ITSM tools like JIRA or ServiceNow are also required.

• Comprehensive benefits plans • Pension plans • Career opportunities • Work-life balance

• JiraSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Windows 11
• Active Directory
• Group Policy
• DNS
• DHCP
• M365 Administration
• Entra ID
• SharePoint
• Exchange Online
• VPN
• TCP/IP
• Firewalls
• JIRA
• ServiceNow
• IT Security
• Troubleshooting
• Employment Equity
• End-User Training And Support
• Qualys
• Microsoft Graph
• Microsoft 365
• Linux Professional Institute LPIC-1
• Endpoint Detection And Response
• Technical Issues
• Ability To Meet Deadlines
• Office 365 Exchange Online
• Red Hat Certified System Administrator (RHCSA)
• CIA Triad
• IT Infrastructure
• Quick Learning
• Microsoft Certified: Azure Administrator Associate
• Automation
• Business Process
• Communication
• CompTIA Security+
• Information Technology
• Dynamic Host Configuration Protocol (DHCP)
• Linux
• Desktop Support
• Electric Power Distribution
• Firewall
• Leadership
• Innovation
• ITIL 4
• Virtual Private Networks (VPN)
• Problem Solving
• IT Service Management
• Linux Servers
• Microsoft Certified Professional
• Windows Servers

• Technology
• Customer Service & Support
• Software
• Workplace Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

Expérience minimale

3+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine