Credit Agent

Job offer : CREDIT OFFICER - INDUSTRIAL Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products. Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers. Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders. How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years! We are looking to fill a permanent, full-time position as an Industrial Credit Officer at our Richmond office, serving our client base. Reporting to the Director, Industrial Credit, your role will include managing a portfolio of customer accounts by analyzing accounts, processing credit applications, and implementing collection strategies when required. More specifically, the main responsibilities of an Industrial Credit Officer include: * Managing a portfolio of customer accounts. * Communicating with customers to collect outstanding balances. * Releasing customer orders on a daily basis. * Conducting credit investigations (for both active and new customers). * Collaborating with the sales team and customer service department. * Building strong business relationships with customers. * Investigating and resolving claims. Requirements: * College diploma (DEC) in Administration or a combination of a relevant diploma and 5 years of experience in a similar role. * Strong knowledge of MS Office Suite (particularly Outlook, Excel, and Word). * Bilingualism (French and English), both written and spoken. * Knowledge of AS400 and/or JD Edwards (JDE) systems (an asset). The ideal candidate is someone who: * Has strong teamwork skills and performs well under pressure. * Demonstrates initiative. * Possesses strong analytical skills. * Can prioritize tasks effectively for optimal efficiency. * Meets deadlines and respects due dates. What we offer * A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation. * A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment. * Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all. * Competitive compensation: We offer competitive base compensation based on the market. * Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders. * Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance. * Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers. * Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees. Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois [https://www.richelieu.com/emplois] to submit your We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

Manage a portfolio of customer accounts by analyzing credit applications and implementing collection strategies. Collaborate with sales and customer service teams to resolve claims and maintain strong business relationships.

Requires a college diploma in Administration or 5 years of relevant experience. Must be bilingual in French and English with proficiency in MS Office.

• Competitive Base Compensation • Employee Share Ownership Plan • Work-life Balance • Career Growth Opportunities • Continuing Education

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Credit Analysis
• Collections
• Account Management
• Credit Investigation
• Claims Resolution
• MS Office
• Bilingualism
• AS400
• JD Edwards
• Analytical Skills
• Time Management
• Teamwork

Formation minimale

Diplôme d’études associé

Expérience minimale

2+ ans