Boutique Manager

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world. Role Overview Reporting to the Regional Director, the objective of this role is execute and promote the Montblanc brand. Responsibilities (or Mission) Achieve sales budget and diversification targets Recruit, develop, and retain sales associates Maximize sales potential by coaching sales associate behaviors on the sales floor and in the back room Develop and review sales associate performance goals Create annual business plans Provide the highest levels of customer service to stimulate sales growth P & L management including monitoring and controlling boutique business expenses to improve results; manage controllable expenses Manage operational execution (Policy and Procedure) Ensure Loss Prevention policies and practices are being followed Qualifications At least 5+ years of retail management experience Affinity for luxury goods; watches and jewelry experience is a strong plus Demonstrated leadership abilities Ability to manage a P&L Strong clienteling skills Strong floor management skills Resourceful; problem solver Strong communicator High level of etiquette – business and social Highly customer oriented, results driven, goal oriented Ability to work open availability including nights, weekends, and holidays Ability to lift up to 20lbs Computer Skills Expert computer skills – Microsoft: Word, Excel, PowerPoint, Outlook SAP knowledge preferred CRM systems Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. We Offer – Canada Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation. Expected Salary Range: $100,000.00 - $120,000.00 annually. Salary will be determined based on relevant skills and experience.

The Boutique Manager is responsible for achieving sales budgets and diversification targets while managing P&L and operational execution. They must recruit, develop, and coach sales associates to provide high-level customer service and maximize sales potential.

Candidates need at least 5 years of retail management experience, preferably in luxury goods, watches, or jewelry. Proficiency in Microsoft Office and CRM systems is required, along with strong leadership and communication skills.

• Health Insurance • Dental Insurance • Drug Insurance • Vision Insurance • Life Insurance • Disability Benefits • RRSP Program With Employer Match • Paid Time Off • Maternity Leave Top-up Program • Employee Assistance Program • Volunteer Days Off

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail Management
• P&L Management
• Clienteling
• Floor Management
• Leadership
• Customer Service
• Recruitment
• Coaching
• Business Planning
• Loss Prevention
• Microsoft Office
• SAP
• CRM Systems
• Resourcefulness
• Profit And Loss (P&L) Management
• Lifting Ability
• Time Off Management
• Microsoft Word
• Microsoft Excel
• Customer Relationship Management
• Management
• Computer Literacy
• Sales
• Problem Solving
• Luxury Goods
• Microsoft Outlook
• Microsoft PowerPoint
• Retail Sales
• SAP Knowledge Warehouse
• Goal-Oriented

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Boutique Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine