Key Holder

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world. Role Overview Overall responsibility for achievement of individual sales objectives; developing and servicing the customer. Responsibilities (or Mission) Achieve preset sales objectives. Develop network and clientele. Capture client information; consistently adding information to further promote boutique relationships and sales Possess strong product knowledge of the various collections Provide outstanding customer service. Develop a working knowledge of simple pen repair and after sales service techniques. Maintain the aesthetic quality of the store. Open/close boutique as required. Handles communication with corporate office in absence of management Responsible for ensuring loss prevention procedures are followed according to protocol Handle transfers in absence of management Qualifications Previous experience in retail sales; jewelry or high-end luxury product sales is preferred. Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect. Excellent interpersonal, communication and computer skills are needed. Strong attention to detail with the ability to handle multiple tasks simultaneously. High school graduate or equivalent, College degree preferred Able to work open availability including nights, weekends, and holidays Fluent in English and Spanish Standing on the sales floor for 90% of the workday Reaching to access product stored within cabinets or on shelves Bending to access product stored within cabinets Occasional need to use a ladder to reach product Unpacking and/or lifting of large boxes that contain product We Offer – Canada Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation. Expected Salary Range: $24.00 - $26.00 hourly. Salary will be determined based on relevant skills and experience.

Responsible for achieving individual sales objectives and developing a loyal customer clientele. Duties include opening and closing the boutique, maintaining store aesthetics, and handling corporate communication in the absence of management.

Requires previous retail experience, preferably in jewelry or high-end luxury goods, and fluency in both English and Spanish. Candidates must have a high school diploma and the physical ability to stand for long periods and lift product boxes.

• Health Insurance • Dental Insurance • Drug Insurance • Vision Insurance • Life Insurance • Disability Benefits • RRSP Program With Employer Match • Paid Time Off • Maternity Leave Top-up Program • Employee Assistance Program • Volunteer Days Off

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Retail Sales
• Luxury Product Sales
• Customer Service
• Client Relationship Management
• Product Knowledge
• Loss Prevention
• Interpersonal Communication
• Computer Skills
• Attention To Detail
• Multitasking
• English Fluency
• Spanish Fluency
• Bilingual (Spanish/English)
• Time Off Management
• Communication
• Computer Literacy
• Sales
• Interpersonal Communications
• Collections
• Detail Oriented

• Retail
• Sales
• Customer Service & Support
• Key Holder
• Shopkeepers
• First-Line Supervisors of Retail Sales Workers

Formation minimale

Études secondaires

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine