Dipatcher/Call taker

Résumé du poste

The role involves answering incoming calls and emails to book taxi services using an advanced computer dispatch system. Responsibilities include maintaining professional customer service and proactively de-escalating customer complaints.

Détails du poste

The Opportunity Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office. This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through riide’s advanced computer dispatch system. The details Status: Part-Time- Union (opportunity to transition too full-time) Location: Saskatoon, SK (Onsite) Start Date: Immediate Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), and weekends Reports To: Dispatch Manager The responsibilities The Call Taker Is Responsible To Support customer service excellence by answering incoming calls with professionalism and efficiency; Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol; Positively interact with the Dispatch Office team; Proactively deescalate customer complaints. Transfer issues to the Dispatch Manager; and Other duties as directed. The Requirements To be successful as a call taker, you will possess: General knowledge of Saskatoon (key landmarks, road names, etc.); Strong computer technology skills with the ability to learn new systems quickly; Proven customer service skills; Fluency in English with excellent verbal and written communication; Ability to work as part of a team in an open office concept; Self-motivated and able to work independently as required; and Reliable transportation to and from work. The company Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide In addition to riide, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.

Ce que vous ferez

The role involves answering incoming calls and emails to book taxi services using an advanced computer dispatch system. Responsibilities include maintaining professional customer service and proactively de-escalating customer complaints.

Exigences

Candidates must have general knowledge of Saskatoon landmarks and roads, strong computer skills, and fluency in English. Reliable transportation and the ability to work evenings, overnights, and weekends are required.

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Travail d’équipe · Souhaitée
• written communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Computer Literacy
• Verbal Communication
• Written Communication
• Conflict De-escalation
• Dispatch Systems
• Teamwork
• Time Management

Domaines d’emploi

• Transportation
• Customer Service & Support
• Administrative
• Logistics