Desktop Support Specialist

Overview We are seeking a Desktop Support for a short-term part time engagement to provide day-to-day technical support in a small office environment (under 50 users). This role will focus on maintaining smooth operations, supporting end users, and managing a simple ticketing system. This is a great opportunity for someone who enjoys straightforward support work in a well-documented environment with minimal complexity. Key Responsibilities Provide Tier 1 / Tier 2 technical support to internal users (approximately 50 employees) Manage and respond to support requests through a simple, open-source ticketing system Troubleshoot common hardware, software, and connectivity issues Support Microsoft Office applications and general desktop environments Assist with basic user account management and access requests Follow and leverage existing IT documentation to resolve issues efficiently Perform light system maintenance and ensure smooth day-to-day IT operations Qualifications Previous experience in IT support, help desk, or desktop support roles Comfortable working with Microsoft Office and general desktop troubleshooting Familiarity with ticketing systems (open-source tools or similar platforms) Basic understanding of server environments (Google-based systems is a plus) Strong communication and customer service skills Self-sufficient and able to follow existing documentation with minimal supervision

Provide Tier 1 and Tier 2 technical support for approximately 50 employees in a small office environment. Manage support requests via an open-source ticketing system and perform light system maintenance.

Candidates should have previous experience in IT support or help desk roles and be comfortable with Microsoft Office. Strong communication skills and the ability to follow existing documentation independently are required.

• Service à la clientèleSouhaitée
• Microsoft OfficeSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Tier 1 Support
• Tier 2 Support
• Hardware Troubleshooting
• Software Troubleshooting
• Microsoft Office
• Ticketing Systems
• User Account Management
• IT Documentation
• Customer Service
• Google-based Systems

• Technology
• Customer Service & Support

Expérience minimale

0+ ans

Postuler avant le

5 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Associate

Mode de candidature

La candidature directe est offerte