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Lead Scrum Master

Offre en anglais

Toronto, ON
Sur place
Publié 21 sept. 2026
1 poste

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Type d’emploi: Temps plein
Niveau d’expérience: Expérimenté · 6+ ans
Langue de l’offre: anglais
Heures de travail: 38 heures par semaine

Résumé du poste

The Lead Scrum Master provides delivery leadership for medium to large projects while facilitating Agile ceremonies and removing impediments for the team. They are also responsible for managing team performance, tracking financials, and serving as an HR manager for a diverse technology team.

Détails du poste

Job Description What is the opportunity? City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a US-based subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. This opportunity is within CNB’s Residential Lending division. This team is executing an exciting strategy to build an industry leading mortgage lending offering servicing US-based RBC clients. Currently, we are looking for the Delivery leadership role of Scrum Master. The Scrum Master is a key role within an Agile delivery team as it removes any impediments that obstruct a team’s pursuit of its sprint goals and ultimately deliver a product that generates business benefits for one or several RBC lines of business. What will you do? Provide delivery leadership for medium to large projects/initiatives Facilitate low complexity Agile initiatives from initiation through release, providing oversight to ensure alignment with RBC/RBC Agile/Scrum practices, including but not limited to, project kick-off, sprint, release and deployment planning Accountable alongside the scrum team for the achievement of release objectives and results that meet LOB stakeholders’ needs and expectations Track and manage risks to delivery Tracking and reporting financials for the Team Facilitate discussion leading to collective decision-making, goal setting and conflict resolution within the team Remove impediments to delivery success through the proactive management of external dependencies and simple team problem-solving, considering options and selecting solutions; escalate issues through business and/or IT channels where necessary Accountable for creating and maintaining the appropriate vehicles for open communication within the scrum team (e.g. tracker boards) to create a trusting and safe team environment Manage team performance to promote joint accountability for results and solve productivity issues Facilitating and engaging in business analysis, user experience and technical conversations across platforms Navigating and identifying shared IT services required by the team in the delivery of its objectives Serve as HR manager for a 6-8 person team of colleagues with diverse technology skillsets ranging from software engineering, quality engineering, application administration, etc. Active demonstration and reinforcement of RBC/CNB’s PRIDE (People, Relationships, Integrity, Dedication and Entrepreneurs) values in day-to-day activities Comply fully with all Bank policies and procedures as well as all regulatory requirements Complete all required training What do you need to succeed? Must-have: Minimum 6 years of experience in one or more agile methodologies (Scrum, Lean, Kanban, XP, TDD, CI) for software development and how they can be applied in a product development / program delivery environment Minimum 4 year of experience as a Scrum Master Minimum 2 years proficiency with Jira or other Agile Management tools Experience in project delivery with agile teams Experience with agile practices including scrum/Kanban, agile ceremonies (standups, backlog refinement, team demos) Experience working with vendors that provide resources using various models (staff augmentation, fixed price contracts) Experience delivering small to medium complex projects with agile teams Clear understanding of the various activities within a delivery project Experience scheduling activities across all delivery teams to deliver a common capability Strong communication skills with ability to work cross-functionally to articulate, measure and solve issues Nice-to-have: Knowledge of Scaled Agile practices Knowledge of collaboration tools – JIRA and Confluence Experience with Clarity, Planview and/or RBC MIS (Management Information System) Basic financial experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Opportunities to do challenging work #TECHPJ #LI-POST Job Skills Agile Methodology, Coaching Others, Communication, Conflict Management, Decision Making, Group Problem Solving, Results-Oriented, Staying Focused, Teamwork Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-06 Application Deadline: 2026-10-11 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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Exigences

Candidates must have at least 6 years of experience in Agile methodologies and 4 years of experience as a Scrum Master. Proficiency in Jira and experience in project delivery within complex environments are also required.