Senior Manager, Technology Control Transformation

Job Description WHAT IS THE OPPORTUNITY? Serve as a Process Lead for RBC's IT Asset Management and Technology End-of-life Control Transformation team. You will assess the current state control environment across RBC and its subsidiaries, analyze existing control workflows, and identify key pain points and improvement opportunities. Collaborating with domain and system teams, you'll define future state control processes and support domain-specific PRC analysis. Partner with technology, operations, and business stakeholders to ensure timely delivery of Quick Wins and implementation of the future state roadmap, while gaining alignment with internal risk appetite and regulatory expectations. This role demands a strong process improvement, risk and governance background, with the ability to draw data-driven insights to inform decisions in a complex environment. WHAT WILL YOU DO? Assess the current state control environment for RBC's IT Asset Management and Technology End-of-life, including maintaining holistic control inventory, mapping workflows, identifying pain points, and validating coverage Partner with Control Owners to perform Control Rationalization Assessments and productivity studies; align decisions with 2LOD/3LOD compliance standards Support domain-specific PRC analysis and execute rationalization dispositions Act as liaison to domain process/control owners, providing improvement recommendations based on data insights, QA results, and stakeholder feedback Design future state control processes and target operating model, including governance structure, escalation paths, and control procedures Identify Quick Wins collaboratively with domain and system teams and define future state control processes Collaborate with stakeholders to implement automation roadmap and socialize the new operating model to obtain concurrence Serve as primary point of contact for stakeholders on remediation process expectations, submissions, and documentation requirements WHAT DO YOU NEED TO SUCCEED? Must have: Strong understanding of process and procedure design, documentation, and continuous improvement methodologies Hands-on experience with IT Asset Management and/or direct involvement in End-of-Life programs Leadership experience in risk compliance and remediation solutions Extensive experience in large-scale remediation programs Strong analytical mindset with fundamental knowledge of using data to validate outcomes, identify anomalies, and surface emerging risks Proficiency with workflow platforms (e.g., ServiceNow or equivalent IT Service Management tools) Proficiency with data analytics and visualization tools (e.g., Tableau, Power BI, or equivalent) Demonstrated ability to train, coach, and onboard teams on new processes and procedures Results-oriented project management background with ability to handle multiple tasks and deadlines simultaneously Excellent communication skills, including presentation, verbal, and written, with comfort presenting to senior-level management and executives Nice-to-have: ITIL Foundation (Information Technology Infrastructure Library) certification CISA (Certified Information Systems Auditor) certification Project Management Professional/Program Management Professional (PMP/PGMP) designation Experience in matrix environments within large, publicly-traded corporations What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business #LI-POST #TechPJ Job Skills Adaptability, Creative Visioning, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Strategic Thinking, Systems Software, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: GROUP RISK MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-08-05 Application Deadline: 2026-08-21 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

The Senior Manager will lead the IT Asset Management and Technology End-of-life Control Transformation team by assessing current control environments and identifying improvement opportunities. They will partner with stakeholders to design future state control processes, implement automation roadmaps, and ensure alignment with regulatory expectations.

Candidates must have extensive experience in large-scale remediation programs and a strong understanding of process design and IT Asset Management. Proficiency in workflow platforms like ServiceNow and data visualization tools like Tableau or Power BI is required, along with excellent leadership and communication skills.

• Bonuses • Flexible benefits • Competitive compensation • Stock options

• TableauSouhaitée
• Power BISouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Process design
• IT Asset Management
• Risk compliance
• Remediation solutions
• Data analytics
• ServiceNow
• Tableau
• Power BI
• Project management
• Stakeholder management
• Governance
• Continuous improvement
• ITIL
• CISA
• Communication skills
• Certified Information System Auditor (CISA)
• Emerging Risk
• Workplace Inclusivity
• Design Documentation
• ITIL Foundation Certification
• Workflow Management
• Adaptability
• Data Analysis
• Auditing
• Automation
• Management
• Certified Information Systems Security Professional
• Decision Making
• Communication
• Continuous Improvement Process
• Critical Thinking
• Leadership
• Innovation
• ITIL 4
• IT Service Management
• ITIL Certifications
• Risk Management
• Project Management
• Operations
• Program Management Professional
• Project Management Professional Certification
• Process Control
• Coaching
• Risk Appetite
• Safety Assurance
• Strategic Thinking
• Tableau (Business Intelligence Software)
• Time Management
• Process Improvement
• Detail Oriented

• Management & Leadership
• Technology
• Finance & Accounting
• Data & Analytics
• Consulting
• Transformation Manager
• Risk Manager
• Management and Organization Analysts
• Financial Risk Specialists

Formation minimale

Diplôme professionnel

Expérience minimale

5+ ans

Langue de l’offre

anglais

Heures de travail

38 heures par semaine