Turndown Supervisor

20 hours per week. We are not just hiring - we are looking for personalities that light up a room! How big is your smile? Do your eyes light up a room? Can you turn challenges into opportunities and guests into lifelong ambassadors We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members. If you've got any of the above, we want to hear from you. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave. As a Turndown Supervisor, you will ensure that the Turndown service to our guests at the highest standard. Key Responsibilities Ensure a smooth transition between days and evenings Complete turndown sheets, writing down diner times & any special requirements Turning down allocated rooms as follows: Turn back duvets, Replenish tea/ coffee and wash crockery/glasses, Draw curtains, empty bins, replacing towels and water as necessary. Making sure any guests' requirements and preferences are actioned - rooms to Twin/Double, extra bathrobes etc. Following hotel policies and procedures. Regular checks & cleans of guest public toilets (Clocktower & House) Helping out with laundry (face cloths and cleaning cloths - NOT bed linen!) Consistently offer professional, friendly and engaging service. Ensure service standards are followed. Ironing guest laundry if requested Complete a handover sheet for to inform the next team of any important info/ changes In return for your hard work and commitment we offer: Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays) Service Charge (Tronc) earn up to an additional £5,000 per year Company sick pay for up to 4 weeks A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course) Annual party, family fun days, and award dinners - we love to celebrate! Up to 30 days annual leave, increasing with length of service Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV. Investment in personal growth through Apprenticeship, Training Courses and Development Programmes. Can't wait until pay day? Wage Stream allows you to pay yourself when you need it! Hospitality Rewards include FREE Employee Assistance Programme from Day 1 Local discounts on gym memberships Complimentary counselling sessions to support mental health Wellbeing App with a range of support such as podcasts, fitness videos, recipes AND MUCH MORE........... About Rudding Park A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels. Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.

As a Turndown Supervisor, you will ensure that the turndown service for guests is delivered to the highest standard. This includes turning down rooms, replenishing supplies, and ensuring guest preferences are met.

The job seeks enthusiastic and positive individuals who can create memorable moments for guests. Attention to detail and adherence to hotel policies and procedures are essential.

• Enhanced Pay • Service Charge • Company Sick Pay • Discounts • Annual Leave • Complimentary Overnight Stay • Free Food and Drink • Investment in Personal Growth • Wage Stream • Hospitality Rewards

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Turndown Service
• Guest Relations
• Attention to Detail
• Teamwork
• Communication
• Problem Solving
• Time Management
• Customer Service
• Laundry Assistance
• Room Preparation
• Cleaning
• Service Standards
• Ironing
• Public Area Maintenance
• Positive Attitude
• Energy

• Hospitality

Expérience minimale

0+ ans

Postuler avant le

18 août 2026

Langue de l’offre

anglais

Heures de travail

20 heures par semaine

Niveau d’expérience

Entry level