Warranty Administrator

Résumé du poste

The Warranty Administrator is responsible for processing warranty claims, verifying vendor criteria, and maintaining accurate service and customer records. They also provide customer service regarding warranty inquiries and ensure all repair orders are created and closed daily.

Détails du poste

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 22 locations in Ontario and almost 800 employees and growing, we are looking for top talent to join our team. Reporting to the Service Manager, the Warranty Administrator is responsible for processing warranty claims, providing customer service, and ensuring that all paperwork is correct and completed appropriately. Responsibilities will include verification of all criteria as required by the vendor. This is a full-time position for our London dealership. Responsibilites Ensure compliance with all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy Process warranty claims on a timely basis, ensuring paperwork is complete. Provide customer service regarding warranty inquiries and service Verify criteria required by the factory or distributor and files/maintains all service and customer records as required by the warrantor. Reconcile all warranty receivables with payments through the appropriate accounting schedule. Follow up on payment of outstanding claims. Track warranty parts by tagging with the repair order number and date of replacement. Maintain all service and customer records as required by the warrantor. Determine customer requirements in accordance with the manufacturer's service policy and check warranty eligibility for repairs in the computerized service system. Create repair orders in the business system. Process and close repair orders daily. Process warranty claims on a timely basis, ensuring paperwork is complete. Provide customer service regarding warranty inquiries and service. Maintain all service and customer records as required by the warrantor. Determine customer requirements in accordance with the manufacturer's service policy and check warranty eligibility for repairs in the computerized service system. Create repair orders in the business system. Process and close repair orders daily. Expected to have a positive attitude and promote a healthy work environment Other related duties as assigned by management from time to time. Basic Qualifications High School Diploma or equivalent. College or post-secondary education is preferred. Previous experience in Heavy Truck, Automotive or related industry experience preferred. Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers. Strong interpersonal skills and customer focus. Excellent written and verbal communication skills Warranty Experience is preferred. SAP experience is an asset Criminal Record Check. Valid driver’s license and Drivers Abstract. We offer the following Benefits We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity. ***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted. Minimum Pay Rate CAD $24.00/Hr. Maximum Pay Rate CAD $30.00/Hr.

Ce que vous ferez

The Warranty Administrator is responsible for processing warranty claims, verifying vendor criteria, and maintaining accurate service and customer records. They also provide customer service regarding warranty inquiries and ensure all repair orders are created and closed daily.

Exigences

Candidates must have a high school diploma, with post-secondary education and previous experience in the automotive or heavy truck industry preferred. Proficiency in computers and software, along with strong communication and interpersonal skills, is required.

Avantages

• Exceptional compensation • Benefits • RRSP • Boot allowance • Training • Opportunity for advancement

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• record keeping · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée
• Team building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Warranty processing
• Customer service
• Administrative skills
• Team building
• Software proficiency
• Computer literacy
• Interpersonal skills
• Communication skills
• Record keeping
• Data entry
• Problem solving
• Attention to detail
• Positivity
• Administrative Functions
• Valid Driver's License
• Accounts Receivable
• Accounting
• Business Systems
• Customer Service
• Occupational Safety And Health
• Sales
• Interpersonal Communications
• SAP Applications
• Team Building
• Verbal Communication Skills

Domaines d’emploi

• Administrative
• Customer Service & Support
• Transportation
• Finance & Accounting
• Warranty Administrator
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives