Customer Service Representative

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $50,000 - $55,000 CAD. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. At RXO, exceptional customer service is at the heart of our success. As a Customer Service Representative, you’ll work to ensure our internal and external customers receive the highest level of service from RXO. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. What your day-to-day will look like: Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurements Establish a plan to align service partners for success Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines At a minimum, you’ll need: 1 year of experience in transportation or customer service It’d be great if you also have: Bachelor's degree 2 years of experience in a call center environment Ability to work independently, with little or no supervision and/or in a team environment Excellent verbal and written communication skills Positive, can-do attitude to achieve goals Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders Strong organizational and investigative skills Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits Supplemental medical, dental, and vision plans to keep you at peak performance Pension plan with an employer matching contribution Company-paid disability and life insurance Mental health resources and Employee & Family Assistance Program (EFAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here. We’re a leading provider of asset-light transportation. We create more efficient ways for shippers and carriers to move freight. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We’re looking forward to getting to know you! Introduce yourself to our talent acquisition team and we'll get in touch if there is a role that aligns to your background.

The Customer Service Representative acts as a customer advocate to fulfill expectations and manage incoming orders within quoted constraints. They also maintain account profiles and coordinate with service partners to ensure efficient transportation of goods.

Candidates must have at least one year of experience in transportation or customer service. Strong communication, organizational, and investigative skills are required to effectively interact with internal and external stakeholders.

• Supplemental medical • Dental • Vision plans • Pension plan • Employer matching contribution • Company-paid disability insurance • Life insurance • Mental health resources • Employee & Family Assistance Program • Career and Leadership Development Programs • Paid time off • Company holidays • Volunteer days

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Transportation
• Order analysis
• Account management
• Scheduling
• Verbal communication
• Written communication
• Interpersonal skills
• Organizational skills
• Investigative skills
• Problem solving
• Teamwork
• Independent work

Formation minimale

Baccalauréat

Expérience minimale

0+ ans