RQ11330 - Application Support Specialist - Junior

Application Support Specialist - Junior Client: Ministry of Public and Business Service Delivery and Procurement (MPBSDP) Location: Toronto, Ontario, Canada (Onsite) We are seeking an Application Support Specialist - Junior to provide operational and technical support for enterprise middleware services and application hosting environments. This role is ideal for professionals with experience supporting Java-based enterprise applications, middleware technologies, cloud platforms, and ITIL service management processes. The successful candidate will support a large-scale environment hosting over 200 enterprise Java applications while participating in incident management, service request fulfillment, change implementation, operational reporting, and continuous service improvement. Role Snapshot Requisition ID: RQ11330 Job Title: Application Support Specialist - Junior Client: Ministry of Public and Business Service Delivery and Procurement Work Location: 222 Jarvis Street, Toronto, Ontario (Onsite) Estimated Start Date: July 20, 2026 Estimated End Date: August 31, 2027 Contract Duration: 283 Business Days (+ 60-Day Extension Option) Work Schedule: 7.25 Hours per Day Security Clearance: No Clearance Required Application Information If you are interested and your experience aligns with this opportunity, please submit the required documents to hrsmss@smsoftconsulting.com by Wednesday, July 29, 2026, at 10:00 AM EST. Mandatory Documents Updated Resume (Word Format) Professional References Expected Hourly Rate Visa Status LinkedIn Profile URL Note: Applications submitted without all mandatory documents cannot be processed or submitted to the client. Key Responsibilities (by Workload) General Project Coordination & Communication (30%) Support project coordination activities while collaborating with technical teams and business stakeholders. Responsibilities Include: Coordinate operational activities and technical initiatives across multiple teams. Communicate technical concepts effectively to both technical and non-technical stakeholders. Assist with project planning, implementation, and operational improvements. Analyze operational data and prepare reports for management. Utilize Microsoft Office tools for reporting, documentation, and process automation. Support continuous improvement initiatives through analytical problem-solving. Service Management & Operational Support (30%) Provide operational support following ITIL best practices to ensure reliable service delivery. Responsibilities Include: Manage Incident, Problem, Change, and Configuration Management processes. Perform incident intake, triage, investigation, and resolution. Process service requests and coordinate change implementation activities. Monitor service performance and identify opportunities for improvement. Utilize Remedy/set and other service management platforms. Prepare operational reports and analyze service trends. Middleware & Infrastructure Support (35%) Provide technical support for enterprise middleware environments supporting mission-critical Java applications. Responsibilities Include: Support IBM WebSphere Application Server (NDM and Liberty) environments. Administer middleware technologies including IBM DataPower. Support deployment automation using Urban Code Deploy and Urban Code Velocity. Monitor application environments using ITCAM, Dynatrace, and related monitoring solutions. Support Red Hat Enterprise Linux (RHEL) and Oracle Solaris environments. Work with OpenShift, Kubernetes, and Ansible to manage containerized applications. Support DevOps and CI/CD processes utilizing Jenkins and deployment automation tools. Manage secure file transfer solutions and enterprise storage technologies including Ceph. Assist with cloud infrastructure, networking technologies, DNS, firewalls, load balancers, and enterprise integration platforms including IBM MQ, IBM ACE, and Informatica. Public Sector Collaboration (5%) Support initiatives within Ontario Public Service (OPS), Broader Public Sector (BPS), or similar government environments. Follow established government standards, policies, and operational procedures. Contribute to service delivery and operational excellence across public sector programs. Required Skills & Experience Skill / Experience Required IBM WebSphere Application Server (NDM & Liberty) Required IBM DataPower Required Urban Code Deploy Required Urban Code Velocity Required Middleware Monitoring (ITCAM, Dynatrace) Required OpenShift Required Kubernetes Required Ansible Required ITIL Incident Management Required ITIL Change Management Required Oracle Solaris (Sun Solaris) Administration 2+ Years Red Hat Enterprise Linux (RHEL) Administration 2+ Years Middleware Administration 2+ Years DevOps / CI-CD (Jenkins, Urban Code) 2+ Years Secure Transport / FTP / SFTP Required Ceph Storage Required IBM MQ / IBM ACE / Informatica Preferred Remedy/set or Similar Service Management Tools Required Power BI or Reporting & Data Visualization Tools Required Microsoft Office Suite Required Strong Communication & Problem-Solving Skills Required Highly Desired Qualifications Experience supporting large enterprise Java application hosting environments. Experience supporting 200+ enterprise applications. Strong understanding of enterprise middleware architecture. Experience with cloud-native platforms and container technologies. Knowledge of enterprise networking concepts including DNS, load balancers, and firewalls. Experience working within Ontario Public Service (OPS), Broader Public Sector (BPS), or other government organizations. Strong analytical, reporting, and operational support capabilities. How To Apply Please submit the following documents to hrsmss@smsoftconsulting.com by Wednesday, July 29, 2026, at 10:00 AM EST: Updated Resume (Word Format) (Mandatory) Professional References (Mandatory) Expected Hourly Rate (Mandatory) Visa Status (Mandatory) LinkedIn Profile URL (Mandatory) Applications received without all mandatory documents cannot be submitted to the client. If this opportunity is not the right fit for you, feel free to share it with professionals experienced in IBM WebSphere, IBM DataPower, OpenShift, Kubernetes, Ansible, Urban Code Deploy/Velocity, DevOps, middleware administration, ITIL service management, Oracle Solaris, RHEL, and enterprise application support within large-scale or public sector environments.

Provide operational and technical support for enterprise middleware services and Java-based application hosting environments. Manage incident, problem, and change processes while coordinating technical initiatives across multiple teams.

Requires 2+ years of experience in Middleware, RHEL, Oracle Solaris, and DevOps/CI-CD administration. Proficiency in IBM WebSphere, DataPower, OpenShift, and ITIL service management is mandatory.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• IBM WebSphere Application Server
• IBM DataPower
• Urban Code Deploy
• Urban Code Velocity
• OpenShift
• Kubernetes
• Ansible
• ITIL Incident Management
• ITIL Change Management
• Oracle Solaris
• Red Hat Enterprise Linux
• DevOps
• CI/CD
• Ceph Storage
• IBM MQ
• Informatica

• Technology
• Software
• Government & Public Sector
• Consulting
• Customer Service & Support

Expérience minimale

2+ ans

Postuler avant le

26 août 2026

Langue de l’offre

anglais

Heures de travail

37 heures par semaine

Niveau d’expérience

Entry level