Client Account Manager in Canada (Immediate start)

Client Account Manager Type: Full-Time, Remote Location: Canada provided you can work during EST business hours. About Sail Away Media Sail Away Media is a TikTok Partner Agency specializing in TikTok Shop, TikTok Ads, Meta Ads, social media management, creator partnerships, and digital growth strategies. We work with ambitious brands that want to scale quickly, and we're looking for an experienced Client Account Manager to help lead the charge. This is not a role for someone who wants to simply check boxes and coast through the day. We're looking for a proactive, organized, and client-focused professional who thrives in a fast-paced agency environment and enjoys building strong relationships while keeping projects moving forward. No two days are the same, and that's exactly how we like it. What You'll Be Doing As a Client Account Manager, you will serve as the primary point of contact for a portfolio of client accounts while coordinating with our internal team to ensure campaigns are launched successfully, deadlines are met, and clients receive an exceptional experience. Responsibilities Manage a portfolio of 8-10 client accounts Serve as the primary point of contact for all client communication Lead client onboarding and ensure a smooth transition into our systems and processes Coordinate internal teams to ensure deliverables are completed on time and at a high standard Participate in client strategy calls alongside our Strategy Lead and Marketing Director Prepare and present weekly and monthly client reporting Identify growth opportunities and strategic recommendations for clients Ensure client requests are addressed promptly and accurately Monitor project timelines and maintain momentum across accounts Collaborate daily with team members via Slack, Asana, Zoom, and Google Drive The Ideal Candidate We're looking for someone who is: Experienced in account management within a digital marketing agency Confident speaking with clients and building strong relationships Highly organized and detail-oriented Comfortable managing multiple priorities simultaneously Proactive and solution-focused Adaptable and able to think on their feet Passionate about digital marketing and social media Excited to learn and grow alongside a rapidly expanding agency Qualifications 2+ years of Account Management experience in digital marketing Minimum 4+ years of work experience in marketing Experience working remotely within an agency environment Strong understanding of Meta Ads and TikTok Ads Comfortable discussing campaign performance metrics such as CPM, CPC, CTR, CPA, ROAS, and conversion rates Excellent written and verbal communication skills Strong project management and organizational abilities Experience with TikTok Shop is considered a significant asset Success Metrics Client onboarding and launch timelines are met Client requests are fulfilled accurately and efficiently Client satisfaction remains high and churn stays below target levels Deliverables are completed without grammatical or quality issues Client communications are responded to before the end of the business day Internal deadlines are consistently met Tech Stack TikTok Shop Seller Center TikTok Shop Partner Center TikTok Ads Manager Meta Ads Manager Asana Slack Google Drive Facebook Instagram TikTok Zoom Why Join Sail Away Media? Fully remote position Work with exciting brands and fast-growing businesses Be part of a supportive, collaborative team Opportunity for growth and advancement Fast-paced environment where your work directly impacts client success If you know your Reels from your TikToks, your CPMs from your CPCs, and love helping clients succeed, we'd love to hear from you. Immediate start available. Please submit your resume and tell us why you'd be a great fit for the team. $70,000 - $85,000 CAD Depending on experience. Hiring team: Claire May Von Doelln

As a Client Account Manager, you will manage a portfolio of client accounts and serve as the primary point of contact for client communication. You will coordinate with internal teams to ensure successful campaign launches and maintain high client satisfaction.

The ideal candidate should have at least 2 years of account management experience in digital marketing and a strong understanding of Meta Ads and TikTok Ads. Excellent communication skills and the ability to manage multiple priorities are essential.

• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Account Management
• Digital Marketing
• Client Communication
• Project Management
• Meta Ads
• TikTok Ads
• Social Media
• Organizational Skills
• Problem Solving
• Client Onboarding
• Reporting
• Strategy Development
• Collaboration
• Time Management
• Detail Orientation
• Adaptability

• Sales
• Marketing
• Creative & Media
• Customer Service & Support
• Management & Leadership

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte