Patient Support Coordinator (Remote)

Résumé du poste

The Patient Support Coordinator will serve as the primary point of contact for patients, managing scheduling, billing, and technical troubleshooting. They will provide empathetic and professional administrative support via phone, email, and text to ensure a seamless patient experience.

Détails du poste

About Sailor Health Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support. At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. About the Role Location: Remote - Canada based only Title: Patient Support Coordinator We’re hiring a full-time remote Patient Support Coordinator to provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way. In this role, you’ll ensure patients always feel cared for, informed, and supported. You’ll handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism. This is an ideal position for someone who thrives on solving problems, staying organized under pressure, and making people feel valued and understood — all while helping deliver high-quality mental healthcare for older adults. Who You Are Exceptional communicator. You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance. Detail-oriented problem solver. You spot issues before they escalate, follow up without being prompted, and take pride in getting things right the first time. Calm under pressure. You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout. Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software. Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care coordination, or healthcare administration, where empathy and organization are key. Why Join Sailor Health Mission with impact. Help bring life-changing care to a population that’s too often overlooked. Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

Ce que vous ferez

The Patient Support Coordinator will serve as the primary point of contact for patients, managing scheduling, billing, and technical troubleshooting. They will provide empathetic and professional administrative support via phone, email, and text to ensure a seamless patient experience.

Exigences

The ideal candidate is an exceptional communicator with a background in customer or patient support and a strong ability to solve problems under pressure. Proficiency with technology and a mission-driven approach to mental healthcare for older adults are essential.

Avantages

• Remote work • Growth opportunities

Compétences indiquées

• Customer support · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Communication · Souhaitée
• Troubleshooting · Souhaitée
• Billing · Souhaitée
• scheduling · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer support
• Patient support
• Care coordination
• Healthcare administration
• Communication
• Problem solving
• Organization
• Empathy
• Scheduling
• Billing
• Troubleshooting
• Healthie
• OhMD
• Software proficiency
• Billing Inquiries
• Care Coordination
• Resourcefulness
• Composure
• Professionalism
• Zoom (Video Conferencing Tool)
• Compassion
• Customer Support
• Mental Health
• Medical Records
• Customer Service
• Problem Solving
• Proactivity
• Troubleshooting (Problem Solving)
• Calmness Under Pressure
• Detail Oriented

Domaines d’emploi

• Healthcare
• Customer Service & Support
• Administrative
• Client Support Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers