Product Technical Specialist - ITH Drills

Résumé du poste

The Product Technical Specialist provides high-quality technical support and training for ITH drilling equipment to internal teams and external customers. They are responsible for troubleshooting complex technical issues, commissioning equipment, and developing innovative solutions to ensure optimal performance in mining environments.

Détails du poste

Sandvik Mining is seeking a Product Technical Specialist - ITH Drills Location: Winnipeg, MB At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements. Currently we have an opening for a Product Technical Specialist - ITH Drills. The Product Technical Specialist is responsible for providing high quality product technical support for Sandvik internal personnel and external customers, and for developing the technical competencies of both internal and external personnel. This is more than a traditional technician role. You'll become a go-to technical resource for Sandvik ITH drilling equipment, supporting customers and Sandvik teams across Canada. You'll work with advanced drilling technology, solve complex technical challenges, train technicians and customers, and help ensure our equipment performs at its best in demanding mining environments. If you're ready to move beyond day-to-day repairs and build your career as a technical specialist and subject matter expert, this could be the next step for you. What you will be doing Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems. Provide guidance to internal stakeholders though product training and technical support Troubleshoot, investigate, resolve, and develop innovative solutions to more complex technical problems that arise. Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs. Monitor and resolve recurring more complex problems, collaborating with internal technical team, to ensure ongoing customer satisfaction. Establish and maintain ongoing positive relationships to secure and develop future business. Train customers on the features of the equipment they have purchased. Environmental Health and Safety We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first! What you'll bring We're looking for someone who combines strong hands-on technical ability with the communication skills needed to teach and support others. Red Seal Heavy Duty Equipment Technician certification Minimum 5 years of technical experience Strong knowledge of hydraulic and electronic systems Experience troubleshooting and diagnosing complex equipment problems Mining, drilling or heavy mobile equipment experience strongly valued Strong customer service and relationship-building skills Ability and interest in training, coaching and transferring technical knowledge Comfortable working in underground mine environments Ability to travel approximately 70% of the time Strong organization and time-management skills Excellent written and verbal communication skills in English; French is an asset Why join Sandvik? This role offers an opportunity to take the experience you've already built as a technician and develop into a specialized technical expert within a global mining technology company. In return for your expertise and drive, Sandvik offers: Comprehensive health and dental benefits Life and disability insurance Pension plan with company matching Ongoing technical training and professional development Opportunities to work with advanced drilling, digitalization and automation technologies Exposure to different mine sites, customers, equipment and technical challenges The opportunity to become a recognized subject matter expert in ITH drilling equipment Career development opportunities within an international, industry-leading mining organization A role where your technical knowledge directly impacts customers, equipment performance and business success Our Culture Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday! We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career. Do you want to learn more? To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/ How to Apply All qualified persons are encouraged to apply at www.sandvik.com/careers to the Product Technical Specialist - ITH Drills requisition R0093348. While we thank all candidates for their interest, only those considered for an interview will be contacted. We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [email protected] for more information.

Ce que vous ferez

The Product Technical Specialist provides high-quality technical support and training for ITH drilling equipment to internal teams and external customers. They are responsible for troubleshooting complex technical issues, commissioning equipment, and developing innovative solutions to ensure optimal performance in mining environments.

Exigences

Candidates must hold a Red Seal Heavy Duty Equipment Technician certification and possess at least 5 years of relevant technical experience. Strong expertise in hydraulic and electronic systems, along with the ability to travel 70% of the time, is required.

Avantages

• Comprehensive health and dental benefits • Life and disability insurance • Pension plan with company matching • Ongoing technical training • Professional development

Compétences indiquées

• Gestion du temps · Souhaitée
• Customer support · Souhaitée
• Troubleshooting · Souhaitée
• Coaching · Souhaitée
• Communication Skills · Souhaitée
• Relationship Building · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Hydraulic systems
• Electronic systems
• Troubleshooting
• Technical training
• Customer support
• Commissioning
• Equipment maintenance
• Underground mining
• Drilling equipment
• Coaching
• Time management
• Communication skills
• Relationship building
• Technical diagnostics
• Automation technology
• Business Success
• Open Mindset
• Business Decisions
• Ethical Standards And Conduct
• Equipment Upgrade Implementation
• Research
• Agile Methodology
• Technical Support
• Automation
• Decision Making
• Customer Service
• Communication
• Performance Management
• English Language
• Sales
• French Language
• Innovation
• Relationship Building
• Time Management
• Technical Training
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Environment Health And Safety
• Electronic Systems
• Underground Mining

Domaines d’emploi

• Engineering
• Trades
• Manufacturing
• Customer Service & Support
• Energy
• Technical Product Specialist
• Environmental Compliance Specialist
• Environmental Engineers
• Environmental Compliance Inspectors
• Compliance Officers