Software Engineering Manager - UCaaS (Remote Canada or Colombia)

Engineering Manager - UCaaS Platform Build it, Scale it, Own it Sangoma is a global leader in business communications, delivering cloud-based solutions that help organizations connect, collaborate, and communicate from anywhere. Our portfolio includes Unified Communications (UCaaS), Contact Center (CCaaS), VoIP, SIP Trunking, Managed Connectivity, and Communications Platforms serving businesses worldwide. Sangoma is seeking an experienced Engineering Manager - UCaaS Platform to lead an established global engineering team responsible for the development, scalability, reliability, and innovation of our Unified Communications platform. This role is ideal for a leader who combines strong people management skills with technical credibility. You will lead and develop engineers across multiple countries and time zones while partnering closely with Product Management to deliver highly available, scalable, and innovative communications solutions that power voice, messaging, collaboration, and business communications services for customers worldwide. The ideal candidate has experience leading engineering teams within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or SaaS environments and possesses the technical depth to contribute to architecture discussions, technical planning, code reviews, and engineering strategy. Location: United States, Canada, or Medellín, Colombia Your Role: Lead, mentor, and develop a globally distributed team of software engineers Foster a culture of accountability, collaboration, innovation, and continuous improvement Partner with Product Management to prioritize, plan, and deliver strategic product initiatives Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services Participate in architecture reviews, technical design discussions, and engineering planning Guide engineering teams through technical decisions, code reviews, and software development best practices Champion Agile development, CI/CD, automation, testing, observability, and operational excellence Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction Recruit, retain, and develop top engineering talent Requirements 8+ years of software engineering, platform engineering, or related technical experience 3+ years of engineering management experience leading software engineering teams Experience managing remote and globally distributed engineering teams Experience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments Strong software engineering background with experience in modern application development and distributed systems Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications Experience with Linux/Unix environments Experience with PostgreSQL, MySQL, or similar relational databases Experience with Git, CI/CD pipelines, automated testing, and modern software development practices Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience Strong communication, leadership, coaching, and stakeholder management skills Preferred Qualifications Experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business communications solutions Strong understanding of SIP, VoIP, WebRTC, SBCs, call routing, provisioning systems, and telecommunications infrastructure Experience with Asterisk, FreePBX, FreeSWITCH, Session Border Controllers (SBCs), or similar communications technologies Experience with Microsoft Teams integrations, SIP Trunking, messaging platforms, or collaboration technologies Experience with AWS, Azure, or Google Cloud Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms Experience supporting highly available, mission-critical communications platforms Experience with programming languages such as PHP or Lua Benefits What We Offer: for Canada Only Extended Healthcare Plan (Medical, Disability, Dental & Vision) RPP - Group RRSP Group Life - AD&D - Critical Illness Insurance Paid Time Off Benefits Work From Home - Flexible hours Entrepreneurial work environment partnered with high growth career opportunities Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge? Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Lead and mentor a globally distributed team of software engineers while driving the development and scalability of Sangoma's UCaaS platform. Collaborate with Product Management to prioritize and deliver strategic product initiatives.

Candidates should have over 8 years of software engineering experience and at least 3 years in engineering management, particularly in UCaaS or related fields. A strong software engineering background and experience with modern application development are essential.

• Extended Healthcare Plan • RPP - Group RRSP • Group Life - AD&D - Critical Illness Insurance • Paid Time Off • Work From Home • Flexible Hours

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Software Engineering
• Engineering Management
• UCaaS
• VoIP
• Cloud Communications
• Real-Time Communications
• SaaS
• Programming Languages
• Cloud-Native Architectures
• Microservices
• CI/CD
• Agile Development
• Linux/Unix
• Database Management
• Monitoring
• Incident Management

• Technology
• Management & Leadership
• Engineering
• Software

Formation minimale

Baccalauréat

Expérience minimale

10+ ans

Postuler avant le

15 déc. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Exigences de lieu

Country, Toronto, Ontario, Canada

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte