Guest Services Representative 1-Part-time

Résumé du poste

This position provides convenient services to casino guests by responding to inquiries, managing hotel reservations, and assisting with event ticket sales. The role also involves maintaining a tidy workspace and supporting guest services operations through various projects.

Détails du poste

This position provides convenient services to Casino guests by responding to general inquiries and providing information on Casino services, events and promotions. This position also provides hotel reception services where applicable. RESPONSIBILITIES Provide a variety of information to guests, using best judgement assessing the urgency of the information requested. The employee will provide the information as requested or refer the guest to the appropriate staff. Will be familiar with the hotel reservation software to book rooms for guests, in-person or over the phone. Assisting guests with Players Club enrollment and information. Answering the Casino switchboard. Working the coat check as seasonally required. Selling event tickets. Tracking inquiries and activities to guide improvements and adjustments to processes and services. Maintaining a tidy and well-organized workspace. Participating in other projects and activities as required, in support of Guest Services operations. QUALIFICATIONS Successful completion of a Grade 12 or GED diploma or a combination of relevant education, training and/or experience. Experience in the Gaming and/or the Hospitality industry an asset. Experience interacting with the public and providing exceptional customer service an asset. Experience processing cash, debit or credit card as payment an asset Why SIGA? > SIGA is a First Nation employer of choice in the province, with a focus on > quality of life and an inclusive work environment that embodies a strong sense > of belonging for employees. As a non-profit, 100% of our net income goes back > to our communities. Since our inception more than 30 years ago, SIGA has > returned $1.9 billion back to our beneficiaries. > For the third consecutive year, SIGA is proud to be named a Saskatchewan Top > Employer by Canada’s Top 100 Employers. Now in its 21st year, Saskatchewan’s > Top Employers is a special designation that recognizes employers that lead > their industries in offering exceptional places to work. Work Eligibility? > To be employed with SIGA, you must meet the following criteria: > > * At least 19 years of age > * Ability to obtain and maintain a Gaming Employee Certificate of > Registration from the Saskatchewan Liquor Gaming Authority / Indigenous > Gaming Regulators > * You must be legally entitled to work in Canada Additional Information > We thank all applicants for their interest; however, only those selected for > an interview will be contacted. > For more information regarding this competition, or if you require an > accommodation or support, please contact the Talent Acquisition Team at > talentacquisition@siga.sk.ca > Applicants should note that SIGA does not currently participate in the > Saskatchewan Immigrant Nominee Program (SINP) for this type of position and > will not support a SINP Job Approval. Apply today! > Once employed with SIGA there are many opportunities for learning, growth and > advancement throughout the company. We take great pride in being a preferred > employer and aspire to attract the very best and very brightest to become part > of our family. We look forward to reviewing your application.

Ce que vous ferez

This position provides convenient services to casino guests by responding to inquiries, managing hotel reservations, and assisting with event ticket sales. The role also involves maintaining a tidy workspace and supporting guest services operations through various projects.

Exigences

Candidates must have a Grade 12 or GED diploma and be at least 19 years of age. Experience in the gaming or hospitality industry and customer service is considered an asset.

Avantages

• Inclusive work environment • Opportunities for learning, growth and advancement

Compétences indiquées

• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Sens de l’organisation · Souhaitée
• Manipulation d’argent · Souhaitée
• Communication · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Hotel reception
• Cash handling
• Reservation software
• Communication
• Problem solving
• Organization
• Event ticket sales
• Talent Acquisition
• Workplace Inclusivity
• Customer Service
• Selling Techniques
• Hotel Reservation Systems
• Operations
• Switchboard Operator
• Registration

Domaines d’emploi

• Customer Service & Support
• Hospitality
• Administrative
• Guest Service Representative
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks