Operations Manager

Résumé du poste

The Operations Manager is responsible for leading the store team to deliver operational excellence and exceptional customer service. They will also manage HR-related tasks, monitor store performance metrics, and support the Assistant Store Manager in achieving sales and profit targets.

Détails du poste

With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group Ltd., Save-On-Foods is B.C.’s Most Loved Brand and certified a Great Place to Work®. We are hiring an Operations Manager at our Save-On-Foods location in Squamish, BC. This is a full-time position, 40 hours per week, and the successful applicant must have open availability. You will be responsible for: Leading the store team, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service. Delivering operational excellence through customer experience, health and safety, food safety, merchandising, and front end operations. Assisting with team member related matters (e.g., recruitment, training, performance management, rewards/recognition, succession planning, administration of the collective agreement (if applicable), and conflict resolution). Communicating key messages to the store team to ensure alignment with business objectives. Ensuring the successful implementation of strategies to grow sales and customer loyalty. Reviewing and analyzing business/HR metrics and dashboards to monitor store performance. Supporting the Assistant Store Manager in reviewing and analyzing income statements and working with the management team to identify opportunities to meet targets, grow profit and improve store performance. Supporting inventory and stocktaking in all areas of the store. Performing all job duties throughout the store as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments. You have: 2-3 years of experience leading a team and supporting store operations. Food Safe Certification. A post-secondary education in a business related field is an asset. Experience working in the Fresh department(s) in a retail environment is an asset. Experience and/or knowledge with: Achieving sales targets and profitability. Financial planning and budgeting. Developing and executing merchandising plans. Human Resources (e.g. recruitment and onboarding, health and safety, coaching and mentoring). Employee/Labour Relations, workforce planning and scheduling considerations. Health and safety policies, procedures, and safe work practices. Proficiency with computer applications. You are: A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and emotional intelligence. An effective leader with strong communication, interpersonal and relationship building skills. Resilient with the ability to thrive in a fast-paced and dynamic environment. Results-oriented with strong problem-solving and decision-making abilities. Organized with effective prioritization skills. Here are some of the perks we offer: Eligible to participate in the Retail Management Incentive Plan. Get paid every Friday! Exclusive team member offers and discounts. Benefits & pension eligibility. Wellness and team member assistance program. Educational reimbursement & scholarship opportunities. Opportunities to learn and grow. IND1 Join our Team! Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!

Ce que vous ferez

The Operations Manager is responsible for leading the store team to deliver operational excellence and exceptional customer service. They will also manage HR-related tasks, monitor store performance metrics, and support the Assistant Store Manager in achieving sales and profit targets.

Exigences

Candidates must have 2-3 years of experience in team leadership and store operations, along with a Food Safe Certification. Proficiency in computer applications and the ability to perform physical tasks such as lifting up to 50 lbs are required.

Avantages

• Retail Management Incentive Plan • Weekly pay • Team member offers and discounts • Benefits and pension eligibility • Wellness and team member assistance program • Educational reimbursement • Scholarship opportunities

Compétences indiquées

• Service à la clientèle · Souhaitée
• Recruitment · Souhaitée
• Résolution de problèmes · Souhaitée
• Training · Souhaitée
• Budgeting · Souhaitée
• Salubrité alimentaire · Souhaitée
• Decision Making · Souhaitée
• Communication · Souhaitée
• Financial planning · Souhaitée
• Team Leadership · Souhaitée
• Gestion des stocks · Souhaitée
• Conflict Resolution · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Team leadership
• Store operations
• Customer service
• Performance management
• Recruitment
• Training
• Conflict resolution
• Financial planning
• Budgeting
• Merchandising
• Inventory management
• Health and safety
• Food safety
• Communication
• Problem-solving
• Decision-making
• Dashboard
• Mentorship
• Performance Management
• Management
• Operations
• Problem Solving
• Operational Excellence
• Prioritization
• Leadership
• Decision Making
• Innovation
• Relationship Building
• Resilience
• Coaching
• Sales
• Customer Service
• Business Objectives
• Energetic
• Conflict Resolution
• Operations Management
• Employee Onboarding
• Talent Recruitment
• Financial Planning
• Loyalty Programs
• Scheduling
• Labor Relations
• Retail Operations
• Workforce Planning
• Succession Planning
• Income Statement
• Food Safety And Sanitation
• Retail Management
• Emotional Intelligence

Domaines d’emploi

• Retail
• Management & Leadership
• Food & Beverage
• Human Resources
• Customer Service & Support
• Operations Manager
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers