Customer Success Account Manager — Shopify & Meta Ads

About the Role We're hiring a hands-on E-Commerce Account Manager to own day-to-day execution across Shopify, Meta Ads, and email/SMS marketing for a portfolio of clients. This is not a strategy-only or relationship-only Account Manager role. You'll be in the weeds on the storefront and marketing side: building and troubleshooting Shopify storefronts, managing live Meta Ads campaigns, and executing email/SMS flows, while also being the primary point of contact for your clients. If your background is mostly overseeing campaigns or managing agency relationships rather than doing the hands-on work yourself, this role won't be the right fit — and that's okay. We'd rather be upfront about that now than waste your time or ours. What You'll Own Shopify (core requirement): Updating products, collections, pages, storefront content, and promotions; troubleshooting issues as they come up Meta Ads (core requirement): Setting up, monitoring, and optimizing live ad campaigns for individual client accounts Client communication: Serving as the daily point of contact for a portfolio of accounts, handling requests, questions, and updates Email/SMS marketing: Building and executing campaigns in Klaviyo or a similar platform Supporting work: Landing page tweaks, marketing copy, coordinating with designers on creative deliverables Must-Have Experience 1+ years of hands-on Shopify experience (you've personally made storefront changes and resolved issues, not just requested them) 1+ years of hands-on Meta Ads experience (you've built and optimized live campaigns yourself) Experience in a client-facing role where you managed multiple accounts at once Comfortable with a fast-paced, high-volume workload (this role involves juggling many client requests daily) Klaviyo or similar email/SMS platform experience Copywriting for ads, offers, or landing pages Landing page CRO experience Experience in a marketing agency environment specifically This is a fast paced digital marketing agency. Being able to keep up and be confident in your work is imperative. What Success Looks Like in 90 Days Comfortably managing your assigned client portfolio with minimal oversight Making Shopify updates independently and correctly Actively monitoring and adjusting live Meta Ads campaigns Clients feel heard, and requests get resolved quickly Leading client on-boarding calls Compensation & Benefits $50,000–$70,000/year, based on experience Performance-based bonuses and growth opportunities On-site parking

Manage day-to-day execution for e-commerce clients by building Shopify storefronts, optimizing Meta Ads campaigns, and executing email/SMS marketing flows. Serve as the primary point of contact for a portfolio of accounts to handle requests and updates.

Requires at least one year of hands-on experience with both Shopify and Meta Ads, along with experience in a client-facing agency role. Candidates must be proficient in Klaviyo or similar platforms and comfortable managing a high-volume workload.

• Performance-based bonuses • Growth opportunities • On-site parking

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Shopify
• Meta Ads
• Email Marketing
• SMS Marketing
• Klaviyo
• Client Communication
• Copywriting
• Landing Page Optimization
• Conversion Rate Optimization
• E-commerce Management
• Digital Marketing
• Account Management

• Marketing
• Customer Service & Support
• Sales
• Creative & Media

Expérience minimale

2+ ans

Postuler avant le

20 janv. 2027

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte