IT Analyst

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a IT Analyst (Contract) to the Scandi Family! This is a contract position until February 2027 Hours are Monday to Friday, 8:00 a.m. – 4:30 p.m. (Hybrid) (1-hour lunch: 30 minutes paid, 30 minutes unpaid What’s in it for you: Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family. Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term. Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family. Benefits: We offer a comprehensive medical and dental plan as well as personal days off. What your day to day will look like: Work closely with the IT team & MSP to ensure that all users receive appropriate service and support, escalating as required Escalate any concerns or issues with service providers as required Basic network troubleshooting; DHCP, DNS, PING, FTP, VPN Investigate and troubleshoot any issues that arise related to Laptops, Desktops, cell phones, tablets, telephone/conference systems, printers/scanners/fax machines or internet providers Aid organizations users by understanding the issue and its cause, explaining the problem to the user in a clear and helpful manner Basic knowledge of ADUC, pertaining to new account creation, disabling accounts password MGMT Coordinate the onboarding and offboarding of all users; requesting set up/termination with the internal team & MSP Conduct the set up and change over of all mobile devices Conduct training with users on all technology solutions as required. What you’ll need to succeed: Post Secondary Education in Information Technology or a related discipline (preferred) Experience managing mobile devices, networks, and VoIP systems (8x8 experience considered an asset) Must have minimum 2 years experience in a helpdesk role with an IT focus Good technical knowledge of the following Microsoft suite; Windows 11, 365, SharePoint, OneDrive & MS Teams Exceptional problem-solving abilities with minimal supervision Excellent time management skills, ensuring that requests are responded to in a timely manner to service issues and requests, offering exceptional customer service Outstanding verbal and written communication skills, coupled with great interpersonal skills Our interview process: 20 minute preliminary phone interview with our Recruiter 20-40 minute assessment (depending on optional practice questions or breaks) MS Teams video interview with Hiring Manager and direct Supervisor Round 1: 30 minute MS teams interview with Hiring Manager Round 2: 30 minute MS Teams interview with Hiring Manager and Direct Supervisor At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.

The IT Analyst will provide technical support to users, manage hardware and software troubleshooting, and coordinate onboarding and offboarding processes. They will also work closely with the internal IT team and managed service providers to ensure efficient service delivery.

Candidates should have at least 2 years of experience in a helpdesk role and possess strong technical knowledge of Microsoft environments and network troubleshooting. A post-secondary education in Information Technology or a related discipline is preferred.

• Medical plan • Dental plan • Personal days off

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Network troubleshooting
• DHCP
• DNS
• PING
• FTP
• VPN
• Helpdesk support
• ADUC
• Windows 11
• Microsoft 365
• SharePoint
• OneDrive
• MS Teams
• VoIP systems
• Mobile device management
• Customer service
• Technology Solutions
• Microsoft Teams
• Customer Service
• Commercial Cleaning
• Communication
• Information Technology
• Dynamic Host Configuration Protocol (DHCP)
• Leadership
• Help Desk Support
• Interpersonal Communications
• Virtual Private Networks (VPN)
• Problem Solving
• Network Troubleshooting
• Phone Interviews
• Microsoft SharePoint
• Time Management
• Troubleshooting (Problem Solving)
• File Transfer Protocol (FTP)
• Tablets

• Technology
• Customer Service & Support
• Administrative
• IT Analyst
• Technical Consultant / Analyst
• Systems Analysts
• Computer Systems Analysts

Formation minimale

Maîtrise

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine