Account Manager -Remote

Company: ClaimsPro LP Account Manager -Remote Compensation range: $80,300.00 - $111,500.00 annually We have an existing opportunity for an Account Manager. You will be working with the National Accounts Leadership team, as the main responsibility of this role is to provide/manage effective claims management solutions for our top commercial and personal lines clients. Why join ClaimsPro? You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories. Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. You will be supported by experienced local claims support, centralized after hours support, and dictation services. Your claims load is driven by senior executives and business development staff from coast to coast. You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending. Your continuous education fees are reimbursed to maintain your license. Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance. Role Responsibilities: Management of a portfolio of client accounts relating to automobile, property and general liability exposures. Establish and implementation of Best Handling Practices unique to each client. Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed. Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations Conduct regular stewardship and client facing meetings Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables. Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management Weekly review of the operational dashboard KPI targets Potential leadership, guidance and mentoring of a dedicated adjusting team Act in a consultative and advisory capacity on claims matters and technical issues Participation in the RFP process for new business and existing client contract renewals Qualifications & Experience: University Degree and/or CIP/FCIP Designation Minimum of 7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations Strong negotiation skills Ability to speak and write in French is an asset We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #ClaimsPro

The Account Manager will manage a portfolio of commercial and personal lines claims, ensuring effective claims solutions and adherence to service level agreements. They will also lead and mentor a dedicated adjusting team while maintaining operational KPIs and conducting client stewardship meetings.

Candidates must possess a university degree or CIP/FCIP designation along with at least 7 years of experience in Property & Casualty claims adjusting. Proficiency in Microsoft Office and the ability to obtain an Ontario adjuster license are required.

• Flex-benefit plan • Health care spending account • Continuous education reimbursement

• Assurance qualitéSouhaitée
• LeadershipSouhaitée
• CommunicationSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Claims management
• Property and casualty claims
• Account management
• Leadership
• Negotiation
• Communication
• KPI management
• Quality assurance
• Conflict resolution
• Microsoft Office Suite
• Strategic planning
• Client relations
• Risk assessment
• Technical advisory
• Dictation
• Technical Issues
• Claims Adjustment
• Claims Support
• Organizational Skills
• Microsoft Excel
• Accounts Receivable
• Auditing
• Business Development
• Management
• Claims Processing
• Customer Service
• Public Relations
• Computer Literacy
• Performance Management
• Fibre Channel Over IP
• Sales
• French Language
• Liability Insurance
• Interpersonal Communications
• Key Performance Indicators (KPIs)
• Mentorship
• Microsoft Office
• Operations
• Microsoft PowerPoint
• Quality Assurance
• Request For Proposal
• Service-Level Agreement
• Stewardship
• Submittals (Construction)
• Prioritization

• Finance & Accounting
• Management & Leadership
• Customer Service & Support
• Consulting
• Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

Formation minimale

Diplôme professionnel

Expérience minimale

7+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine