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Sean Hannon-Kozlowski

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Service Delivery Operations Team Lead

Welland, ON

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Accenture (Meta Project)
Brock University

À propos

Operations leader with 6+ years of experience in Meta’s advertising ecosystem, specializing in team performance, revenue growth, and data-driven strategy. Proven track record of building top-performing teams, scaling programs, and turning insights into measurable business results.

Compétences

  • Ability to adapt
  • Ability to work under pressure
  • Account Management
  • Analyse d’affaires
  • business correspondence
  • Campaign Management
  • Canva
  • Capable of working independently
  • ChatGPT
  • Coaching
  • Collaboration
  • Communication
  • CRM Systems
  • Analyse de données
  • Microsoft 365
  • Performance Reporting
  • Power BI
  • Process Improvement
  • Gestion de projet
  • Salesforce
  • Stakeholder Management
  • Tableau
  • Workflow Automation

Expérience

  1. Service Delivery Operations Team Lead

    Accenture (Meta Project)

    janv. 2023 to Aujourd’hui

    St. Catharines, ON

    • Led two specialized sales teams responsible for driving advertiser adoption of Meta's measurement and technical tracking solutions, consistently exceeding revenue and quality KPI targets. • Served as the founding Team Lead for the Measurement sales program, launching the initiative, scaling the team, supporting the APAC expansion, and collaborating directly with the client to build resources and provide product feedback that influenced platform improvements. • Built and maintained performance reporting presented directly to the client, translating team metrics and operational data into clear narratives that supported strategic decision-making at the account level.

  2. Inside Sales Associate

    Accenture (Meta Project)

    janv. 2019 to janv. 2023

    St. Catharines, ON

    • Earned promotion to Subject Matter Expert by consistently outperforming peers in advertiser satisfaction and campaign outcomes, developing specialized expertise in Facebook and Instagram strategy for SMB and mid-market clients. • Hand-picked to represent Meta at the Small Business Studios, a live in-person event series across major US markets, where one-on-one coaching sessions directly improved advertiser confidence and campaign performance. • Implemented Meta Pixel and Conversions API (CAPI) solutions across numerous client websites, enabling accurate tracking, stronger attribution, and improved ad delivery for advertisers. • Designed and delivered training programs that accelerated agent onboarding and raised team KPI attainment; resolved complex client escalations end-to-end, turning at-risk accounts into retained clients.

  3. Sales Representative

    TruGreen, Inc.

    janv. 2018 to janv. 2019

    St. Catharines, ON

    • Generated $30,000+ in territory revenue in a single season by identifying high-potential prospects, building trust through consultative selling, and pioneering social media outreach as a client acquisition channel.

  4. Instagram Content Creator

    @allcanadiens

    janv. 2015 to janv. 2023

    Independent • Grew a sports community from zero to 50,000 followers by producing consistent, high-engagement content, securing paid brand partnerships, and earning a feature on NHL personality P.K. Subban's platform.

Formation

  1. Brock University

    Bachelor of Business Administration

    In Progress, Part-Time

  2. Notre Dame College School

    Ontario Secondary School Diploma