Senior Analyst, HR Service Delivery

Join the Renewed Seneca, The Next Seneca. At Seneca Polytechnic, we offer a flexible working environment that supports innovative thinking and encourages exploring new ideas and approaches. As we adapt to an ever-changing landscape, we continue to promote opportunities for career growth and development. We focus on health and well-being in all ways to provide great employee experience. Senior HR Analyst, ServiceNow Are you passionate about transforming HR service delivery and enhancing the employee experience? Do you thrive on turning complex business needs into seamless, efficient processes? We’re seeking a forward-thinking professional to support our HR ServiceNow transformation and drive meaningful change across our organization. If so, you will be joining a team committed to addressing the great challenges of our time – equity, sustainability, rebuilding the economy, and delivering a great polytechnic education that combines rigorous academics with practical training. Shape the Future with Us As the Senior HR Analyst, ServiceNow, you’ll play a key role in advancing the future of HR service delivery at Seneca. Working at the intersection of HR, technology, and employee experience, you’ll design, configure, and enhance ServiceNow HRSD solutions that align with evolving business needs. Through your expertise in workflows, access management, integrations, testing, and system improvements, you’ll help ensure the platform remains secure, reliable, scalable, and focused on delivering efficient, user-centered HR services. Your Impact Matters You will bring leadership and expertise across HR systems, analytics, and service delivery Lead the design, configuration and development of ServiceNow HRSD components, including HR services, record producers, catalogue items, lifecycle events. case templates, assignments rules, SLAs, forms, fields and notifications. aligned with business priorities Build and maintain automation using ServiceNow tools such as Flow Designer, business rules, UI policies, client scripts, and approval workflows. Act as a subject matter expert in HR systems, supporting full lifecycle activities including discovery, configuration, testing, and post-implementation support Maintain and optimize HR technology platforms, ensuring data integrity, quality assurance, and reliable system performance Develop complex reports and dashboards, translating data into actionable insights for HR and business leaders Partner with HR, IT, and business stakeholders to gather requirements and deliver scalable system enhancements Support system integrations, troubleshooting risks and resolving issues across platforms such as PeopleSoft and ServiceNow Lead system updates, change control processes, and automation initiatives to improve efficiency and service delivery Conduct root cause analysis and drive continuous improvement to address employee and system issues Stay informed on emerging HR technologies and industry best practices to enhance service delivery capabilities What You Bring to Seneca Post-secondary diploma or degree in Human Resources, Information Technology, Business Administration, or a related field (or equivalent combination of education and experience) Minimum 2+ years of experience in HR systems, HR technology, or related environments Hands-on experience configuring and supporting ServiceNow HRSD in a production environment Strong experience in HR system configuration, testing, reporting, and system enhancement Knowledge of data validation, reconciliation, and integrations across HR platforms (e.g., PeopleSoft) Ability to design and implement automated processes and reporting solutions Experience supporting end-to-end system lifecycle activities (design, build, test, deploy, support) Strong analytical skills with the ability to translate business needs into technical solutions Excellent collaboration and communication skills to work across HR, IT, and leadership stakeholders Proven ability to manage multiple priorities in a fast-paced, evolving environment Commitment to continuous improvement and innovation in HR service delivery Exposure to change management, system transformation, or large-scale HR implementations ServiceNow HRSD certification or equivalent experience is considered an asset Experience in post-secondary, public sector, or unionized environments is considered an asset Join Our Team Joining Seneca as a Senior HR Analyst, ServiceNow means more than delivering systems—it means shaping how employees experience HR services every day. You’ll contribute to meaningful, institution-wide transformation while working with a collaborative and forward-thinking team. If you’re ready to drive innovation, optimize HR technology, and make a lasting impact—we want to hear from you. Job Details External Posting Date July 20, 2026 External Closing Date Until Filled Job Type Permanent, Full-Time Hours 37.5 hours/week Work Type Hybrid Shift Monday to Friday (9 00 AM - 5 00 PM) Ideal Start Date End Date Number of Openings 1 Posting Intent Immediate Need Pay Range Admin Pay Grade C $110,636 - $149,357 (Hiring Range $110,636 - $129,996) Job Category Administrative Pre‑Employment Verification Process Administrative and Support Positions For Administrative and Support roles, Seneca conducts standard pre‑employment verification after a conditional offer of employment is made. Faculty & Teaching Positions For professor positions, we require copies of official transcripts directly from the issuing institution or credential evaluation from World Education Services (WES) or International Credential Assessment Service (ICAS). However, we recommend that candidates gather any supporting documentation (e.g., unofficial transcripts, scan of credentials) in advance to support their applications in the event that they are successful in the hiring process. The compensation step will be determined based on receiving and verifying relevant formal education through official transcripts and relevant work experience, in accordance with the salary placement calculation process. Seneca Polytechnic at a Glance Seneca is Canada’s leading, and Ontario's first, polytechnic with more than 40,000 full-time students and 18,500 part-time students. Since opening our doors for the first time more than 55 years ago, we remain dedicated to getting our students career and world-ready. None of this happens without the exceptional employees of Seneca – the faculty, support staff and administrators – who show their commitment to our students and their success every day. The student experience. The employee experience. The community experience. The Seneca experience is a differentiator. Our Commitment We are proud to be building the equitable Seneca, and welcome applications from candidates who can contribute to the diversity of lived experiences, perspectives, and approaches. Joining Seneca means being part of an inclusive community working hard to dismantle barriers to access, student success, and employee potential. Learn more about how we are building an equitable Seneca Accessibility Seneca is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Upon request, accommodation will be provided in all parts of the application and hiring process. If you require accommodation, please contact jobs@senecapolytechnic.ca.

Lead the design, configuration, and development of ServiceNow HRSD components and automated workflows to enhance HR service delivery. Partner with stakeholders to manage system integrations, optimize platform performance, and translate data into actionable insights.

Requires a post-secondary diploma or degree in HR, IT, or Business with at least 2 years of experience in HR technology. Candidates must have hands-on experience configuring ServiceNow HRSD and strong analytical skills for system lifecycle management.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• ServiceNow HRSD
• HR Systems Configuration
• Workflow Design
• Data Analytics
• System Integration
• PeopleSoft
• Flow Designer
• Business Rules
• UI Policies
• Client Scripts
• Testing
• Change Management
• Root Cause Analysis
• Reporting and Dashboards
• Stakeholder Management
• Automation

• Human Resources
• Technology
• Data & Analytics
• Education
• Administrative

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Postuler avant le

19 août 2026

Langue de l’offre

anglais

Heures de travail

38 heures par semaine

Niveau d’expérience

Not Applicable