Services Lead, Stores - Full Time

Job ID: 292792 Store Name/Number: ON-Stock Yards Village (1690) Address: 129 -1980 St Clair Ave W., Toronto, ON M6N 0A3, Canada (CA) Full Time/Part Time: Full Time Position Type: Regular Vacancy Status: This position is for an existing, open vacancy As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will: Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling .Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals. Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any Animations and updates as needed. Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible. Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations. Talent Champion. Participate in the interviewing process as needed for the World team. Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative. We’d love to hear from you if… You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience. You have proven ability to influence peers and provide feedback. You can demonstrate strong client service skills. You have demonstrated effective time management and problem-solving skills. Meaningful Rewards The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

The Services Lead supports all departments on the sales floor by ensuring the team executes the selling model and provides outstanding client service. They also manage visual merchandising standards and act as the Manager on Duty to oversee store performance and staffing needs.

Candidates should have one to three years of experience in a similar role at a comparable volume store. Strong client service, time management, and problem-solving skills are required, along with the ability to influence peers and provide effective feedback.

• Performance-based bonus opportunities • Competitive benefits program • Learning and development initiatives

• Gestion du tempsSouhaitée
• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Client service
• Sales performance management
• Visual merchandising
• Team leadership
• Time management
• Problem-solving
• Influencing peers
• Staffing management
• Interviewing
• Operations support
• Influencing Skills
• Artificial Intelligence
• Animations
• Employee Engagement
• Sales
• Selling Techniques
• Innovation
• Problem Solving
• Merchandising
• Operations
• Time Management
• Visual Merchandising
• Teamwork
• Look And Feel

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Services Sales Leader
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine