Customer Care Specialist

Résumé du poste

The Customer Care Specialist serves as the primary point of contact for customers, managing inquiries via phone, email, and chat while processing claims. They are also responsible for coordinating with internal departments to resolve issues and ensuring service level agreements are met.

Détails du poste

Company Description We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team members across 70 locations. Job Description We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency. Respond promptly and effectively to customer inquiries via phone, email, and chat Analyze and process customer claims, ensuring accuracy and adherence to company policies Navigate customers through our online portal, assisting with data submission and troubleshooting Manage and organize customer documents and information with meticulous attention to detail Coordinate with various internal departments to resolve complex customer issues Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs) Identify opportunities for process improvements to enhance customer satisfaction Maintain up-to-date knowledge of company products, services, and policies Participate in team meetings and training sessions to stay current on best practices in customer care Qualifications Proven experience in customer service or a related field Excellent communication skills, both written and verbal, with proficiency in English Strong problem-solving abilities and analytical skills Proficiency in using Microsoft 365 and comfort with technology tools Demonstrated ability to multitask and maintain a high level of work organization Customer-oriented attitude with developed interpersonal skills Patience and ability to handle challenging situations with empathy and professionalism Detail-oriented approach with a commitment to accuracy Fast learner with the ability to adapt to changing priorities Bachelor's degree in Business, Communications, or related field preferred (not required) Bilingual skills in additional languages are a plus Additional Information Salary: $24.00 – $27.00 Some benefit highlights: 80% coverage Health, Dental and Vision Paid time off RRSP Program Eligibility SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process. Please note that candidates applying for Canadian job openings should be authorized to work in Canada. Compensation: CAD 25 - CAD 29 - hourly

Ce que vous ferez

The Customer Care Specialist serves as the primary point of contact for customers, managing inquiries via phone, email, and chat while processing claims. They are also responsible for coordinating with internal departments to resolve issues and ensuring service level agreements are met.

Exigences

Candidates should have proven experience in customer service and strong proficiency in Microsoft 365. Excellent communication, problem-solving abilities, and a detail-oriented approach are essential for success in this role.

Avantages

• Health insurance • Dental insurance • Vision insurance • Paid time off • RRSP program

Compétences indiquées

• Gestion du temps · Souhaitée
• Service à la clientèle · Souhaitée
• Résolution de problèmes · Souhaitée
• Microsoft 365 · Souhaitée
• interpersonal skills · Souhaitée
• Souci du détail · Souhaitée
• Troubleshooting · Souhaitée
• Multitasking · Souhaitée
• Saisie de données · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Communication skills
• Problem-solving
• Analytical skills
• Microsoft 365
• Multitasking
• Interpersonal skills
• Data entry
• Troubleshooting
• Attention to detail
• Time management
• Empathy
• Patience
• Professionalism
• Time Off Management
• Quick Learning
• Analytical Skills
• Multilingualism
• Business Communication
• Customer Service
• Communication
• English Language
• Interpersonal Communications
• Problem Solving
• Key Performance Indicators (KPIs)
• Service-Level Agreement
• Troubleshooting (Problem Solving)
• Process Improvement
• Customer Inquiries
• Detail Oriented

Domaines d’emploi

• Customer Service & Support
• Administrative
• Customer Care Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives