End User Support Specialist

Responsibilies: 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. 5. Administered approved software installations, updates, and security patching in coordination with IT policies. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

Provide end-to-end technical support for desktop and laptop systems, including hardware, software, and connectivity troubleshooting. Manage the full device lifecycle, including configuration, patching, and IMAC activities using tools like SCCM and Intune.

Requires proficiency in Windows OS environments, Active Directory, and EUC tools for remote and deskside support. Familiarity with ITIL practices and experience supporting MS Office and VPN clients is expected.

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Technical Support
• Hardware Troubleshooting
• Software Troubleshooting
• SCCM
• Intune
• ServiceNow
• Active Directory
• Windows OS
• ITIL
• Asset Tracking
• OS Imaging
• VPN Support
• Mobile Device Support
• MAC Device Handling
• Network Connectivity
• VIP Support

• Technology
• Customer Service & Support
• Consulting

Expérience minimale

2+ ans

Postuler avant le

2 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level

Mode de candidature

La candidature directe est offerte