Automotive Service Advisor

Company Description Sherwood Chevrolet and Truck Centre has been Saskatoon’s leading Chevrolet dealer for over five decades, offering new Chevrolet vehicles as well as quality used cars, SUVs, and trucks. The dealership provides comprehensive services, including maintenance, repairs, and vehicle accessories, along with flexible financing options. Sherwood Chevrolet is known for its strong commitment to customer service excellence and a team of enthusiastic specialists dedicated to customer satisfaction. The organization takes pride in being a trusted expert in Chevrolet vehicles for customers in Saskatoon and the surrounding areas, creating a supportive and professional environment for team members. Role Description The Automotive Service Advisor is a full-time, on-site role based in Saskatchewan, Canada. This position serves as the primary point of contact for customers bringing their vehicles in for service and repair, ensuring a smooth and professional experience. Day-to-day responsibilities include greeting customers, listening to and documenting concerns, creating service work orders, and explaining recommended maintenance and repairs in clear, accessible language. The Service Advisor coordinates with technicians, monitors repair progress, provides updates, and ensures accurate billing and documentation. The role also involves reviewing vehicle inspection results, promoting appropriate services, scheduling future appointments, and maintaining high standards of customer satisfaction and dealership professionalism. Qualifications Strong customer-facing skills, including Customer Service, Customer Satisfaction, and clear Communication. Understanding of Vehicle Maintenance and Automotive Repair principles to effectively explain services and recommendations. Previous experience in an automotive service environment or dealership setting is preferred. Ability to work on-site full time, manage multiple service appointments, and prioritize tasks in a fast-paced environment. Proficiency with service management software, basic computer applications, and accurate data entry. Detail-oriented approach, strong organizational skills, and commitment to safety and compliance standards. High school diploma or equivalent; additional automotive or customer service training or certifications are an asset.

Acts as the primary contact for customers, documenting vehicle concerns and creating service work orders. Coordinates with technicians to monitor repair progress and ensures accurate billing and customer updates.

Requires a high school diploma and strong customer-facing skills with an understanding of automotive repair principles. Previous experience in a dealership setting and proficiency with service management software are preferred.

• Service à la clientèleSouhaitée
• Sens de l’organisationSouhaitée
• CommunicationSouhaitée
• Saisie de donnéesSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Customer Satisfaction
• Communication
• Vehicle Maintenance
• Automotive Repair
• Service Management Software
• Data Entry
• Organization
• Task Prioritization
• Billing

• Customer Service & Support
• Trades
• Transportation
• Sales

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

30 août 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte