Manager, Short Stay Crisis Support

About the Job Reporting to the Director of Congregate and Emergency Housing, the Manager, Short Stay Crisis Support is responsible for providing leadership and oversight to two program locations in Mississauga and Brampton focused on support to the community. The individual’s main responsibilities is to oversee a program that provides clients in crisis with time-limited support in a safe, supervised, non-hospitalized residential setting. Clients are offered assistance to connect with sources of ongoing support to work towards recovery and wellness. They will be responsible for a large team of professionals (PT, FT, etc.) including a PT Supervisor in a 24/7 environment. The individual will ensure that strategic goals established and translated into practical action and relationships are maximized between clients, employees, and community partners. Duties and Responsibilities: * Manage the day-to-day operations of the short stay crisis support and mobile crisis programs * Manage and direct daily activities of staff including staff performance, recruitment of new staff, and safety and educational training programs * Support staff and provide clinical supervision * Create staff development opportunities, conducting orientations and training sessions * Utilize a program evaluation framework to assess the strengths of the program and identify areas for improvement * Align the strategic goals of the company with the goals of the SSCSP and translating those goals into practical actions * Establish and monitor performance measures and service delivery outcomes * Create an environment that promotes and encourages change and innovation * Implement measures to monitor the quality of service delivery and workload regularly * Act as a liaison among team and other stakeholders to ensure that goals are achieved, processes are improved and resolutions provided * Define and assess factors that have the potential to create risk * Develop and revise program policies and procedures and monitors adherence to them * Analyze program issues and problems, researching best practices, developing solutions and providing advice on trends and strategic directions to Senior Management * Overall responsibility for client safety and service quality * Participate in external committees on service initiatives, and liaises with other regional service providers to promote seamless transitions to service * Building and supporting sustainable and productive relationships with all individuals including staff, senior management, the community, residents and families * Initiating and maintaining relationships, (in coordination with other staff), with law-enforcement and other human-services agencies, and with informal community resources (e.g., landlords, employers.) * Perform on-call duty for crisis intervention and for staff supervision and consultation. * Perform additional duties as required/delegated Qualifications: * Post-secondary education in Social Work, Social Services, Health Services, or equivalent * 3+ years Supervising and/or Managing employees * Past or current experience working with individuals experiencing serious mental health issues and / or the homeless population would be an asset * Demonstrated skill in applying the principles of PSR, Recovery and case management * Demonstrated ability to work within the organization’s Mission and Values * Working knowledge of the Mental Health Act and other relevant legislation * Demonstrated experience in project management * Demonstrated effective leadership and management skills * Excellent verbal/written communication and interpersonal skills * Strong analytical and organizational skills * Demonstrated ability to work without direct supervision in a team environment * Excellent oral and written communication skills are essential * Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity * A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage Reporting Function: The Manager of Short Stay Crisis Support will report directly to the Director of Congregate and Emergency Housing. They will be responsible for overseeing/managing program staff and will have the authority to manage accordingly. They will work with both internal and external partners and will interact with all levels within the organization. They will be a support system, resource, and advocator for the team and organization. Working Conditions and Physical Requirements: * Monday to Friday Schedule Shift (Days) with the requirement to work weekends based upon program circumstances, Excess/overtime hours may be required where required * Able to sit for prolonged periods of time * Able to answer and communicate telephone calls and general computer use * Able to lift up to 20lbs (product, documents, etc.) * Able to walk up/down stairs regularly (building inspections, site meetings, unit inspections, etc.) * Vehicle travel to community sites, SHIP Locations as necessary Ship Values: * Compassion, Hope, Inclusive, Respect, Professional About Us Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas. Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism. Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families. Accessibility “SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”. Application Instructions Interested candidates are encouraged to apply before August 16, 2026. Why Work For Us? Work-Life Balance SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization Our Vision Quality Housing, Quality Services, Quality Lives Our Mission To increase quality of life through health services and housing supports that promote mental and physical health and wellness Our Culture Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters. Our Commitment People are at the forefront of our success. Below are just a few ways our full-time permanent staff have personal and professional success: * Competitive Salaries with Annual Performance Reviews * Comprehensive Health Plans * Group RRSP (5% Employer Contributions) * 12 Paid Health, Wellness, and Sick Days * 10 Paid Vacation Days * 3 Paid Personal/Floating Holidays * Generous Parental and Family Leave * Learning and Development Opportunities * Travel Allowances * Employee Assistance Program * Company Culture to be Proud of * Possibility to Create a Real Impact 35+ Years focused on Clients, Tenants, Staff, and Families 5,000+ Clients and Residents served annually 20+ Programs and Service offerings in Southern Ontario 500+ Dedicated, Respectful, Compassionate and Professional Employees Monday to Friday 8:30am to 4:30pm 37.50 hours weekly

The Manager oversees daily operations and staff for short-stay crisis support programs in a 24/7 residential environment. They are responsible for ensuring service quality, managing performance, and fostering relationships with community partners and stakeholders.

Candidates must possess post-secondary education in Social Work, Social Services, or Health Services. A minimum of 3 years of supervisory or management experience is required, along with knowledge of the Mental Health Act.

• Competitive Salaries • Comprehensive Health Plans • Group RRSP • Paid Health, Wellness, and Sick Days • Paid Vacation Days • Paid Personal/Floating Holidays • Parental and Family Leave • Learning and Development Opportunities • Travel Allowances • Employee Assistance Program

• LeadershipSouhaitée
• CommunicationSouhaitée
• Gestion de projetSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Leadership
• Crisis Intervention
• Staff Supervision
• Project Management
• Program Evaluation
• Case Management
• Mental Health Support
• Policy Development
• Risk Assessment
• Stakeholder Management
• Performance Management
• Communication
• Analytical Skills
• Organizational Skills
• Conflict Resolution
• Strategic Planning
• Office Administration
• Professionalism
• Lifting Ability
• Service Offerings
• Valid Driver's License
• Compassion
• Mental Health
• Building Inspections
• Management
• Social Work
• Clinical Supervision
• Training And Development
• Disabilities
• Employee Assistance Programs
• Human Services
• Innovation
• Interpersonal Communications
• Law Enforcement
• Legislation
• Operations
• Performance Review
• Strategic Partnership
• Writing
• Coordinating
• Mental Health Act

• Social Services
• Management & Leadership
• Healthcare
• Administrative
• Crisis Manager
• Mental / Behavioral Health Counselor
• Social Work and Counselling Professionals
• Mental Health Counselors
• Substance Abuse, Behavioral Disorder, and Mental Health Counselors

Formation minimale

Baccalauréat

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

38 heures par semaine