Concierge

Concierge Aspira Island View Retirement Living / Arnprior, ON Rate of Pay: $18.02-$18.75 This posting is for an existing vacancy. Availability for September 1 to September 30 Week 1: Monday, Tuesday, Friday, Saturday Week 2: Sunday, Monday, Thursday, Friday On-Call basis after September, lots of availability after most likely as well. Shift: 8 AM - 4 PM At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Aspira their home. Join us in a role where knowing each resident not just by name, but by story, is not just possible, it is expected. Our purpose is to cultivate happiness in daily life! We truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect. Why you belong here: We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs: • A competitive salary and vacation package • Health & Dental benefits program • Share Ownership and Reward Program (SOAR) • RRSP with employer match • Employee Share Purchase Plan with company match • Continuous learning and growth so you have the skillset needed to succeed and take on new challenges • A welcoming culture that values diversity and differing perspectives, experiences and beliefs What you’ll be doing: You will be a welcomed member of the Retirement team, working in a fast-paced environment where you will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with residents, their families, and visitors, you'll offer personalized assistance, ensuring everyone feels esteemed and assisted during their time with us. As an individual and part of a wider team, you will be a strong contributor to the culture of the home, where the focus is always on helping residents live fully, every day. What makes you a great fit? • You communicate professionally and diplomatically, responding to inquiries with strong problem-solving and complaint-resolution skills • You ensure issues are clearly documented and escalated appropriately when needed • You consistently deliver warm, high-quality customer service to residents, families, visitors, and team members • You create a welcoming first impression by greeting visitors, addressing their needs promptly, and guiding them confidently through mini-tours • You maintain accurate records and handle cash-related documentation with attention to detail • You provide dependable clerical and computer support to managers and adapt easily to administrative needs • You are compassionate and dedicated to meaningful work that supports seniors in living life fully • You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff • You are proficient in Microsoft Excel, Word, and PowerPoint • You demonstrate tact, diplomacy, and professionalism in every interaction What you need to know: • You must be legally eligible to work in Canada or have a valid work/study permit • You must successfully pass a Vulnerable Sector Check • All applicants must successfully pass the prescribed Criminal Records Check. Applicable to British Columbia applicants • Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

The concierge will build rapport with residents, families, and visitors while providing personalized assistance and clerical support. They are responsible for maintaining accurate records, handling cash documentation, and ensuring a welcoming environment for all guests.

Candidates must possess strong customer service and communication skills, along with proficiency in Microsoft Office applications. Applicants are required to pass a Vulnerable Sector Check and a Criminal Records Check to be eligible for the position.

• Competitive salary • Vacation package • Health and dental benefits • Share ownership and reward program • RRSP with employer match • Employee share purchase plan • Continuous learning and growth

• Service à la clientèleSouhaitée
• Résolution de problèmesSouhaitée
• Souci du détailSouhaitée
• Manipulation d’argentSouhaitée
• Microsoft ExcelSouhaitée
• record keepingSouhaitée
• CommunicationSouhaitée
• Microsoft WordSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer service
• Problem-solving
• Complaint resolution
• Clerical support
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Cash handling
• Communication
• Diplomacy
• Record keeping
• Attention to detail
• Employment Equity
• Cash Handling
• Continuous Development
• Rapport Building
• Tactfulness
• Workplace Inclusivity
• Professionalism
• Compassion
• Artificial Intelligence
• Technical Support
• Clerical Works
• Customer Service
• Problem Solving
• Senior Living
• Teamwork
• Detail Oriented

• Customer Service & Support
• Healthcare
• Administrative
• Social Services
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Expérience minimale

0+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine