Full-Time l Front Office Supervisor l Aloft Vaughan Mills

Step inside. Let’s turn it up. Aloft Vaughan Mills isn’t just a hotel, it’s a connection hub with modern design and anything-but-ordinary energy. We’re all about upbeat vibes, local flavor, and spaces that invite guests to sip, connect, explore. From coffee to cocktails, furry friends to foodie finds, we keep things fresh and social. We’re looking for a Front Office Supervisor to join our team! This role is responsible for supervising the day-to-day activities of the Food and Beverage team to ensure the efficient and smooth operation of the department, resulting in a seamless experience for guests. What’s Next For You Are you ready to cue up your next career move with a role that’s full of connection, creativity, and growth? Here’s what’s in it for you: Work with a reputable brand and become part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! Work with a team who bring great energy to all they do and keep things comfortable Meet guests from around the world in a fast-paced, forward-thinking space Annual Scholarship Opportunities (for you and your kids) Annual Wellness Credit Donation Matching Program Volunteer Hour Rewards Team Member Referral Program Leadership Development across our portfolio of properties Team Building Events Culture of Recognition Hotel Stay Discounts Your Role Reporting to the Guest Service Manager, the Front Office Supervisor will: Lead the day-to-day operation of Guest Services in the absence of the Front Office Manager, ensuring a smooth and efficient guest experience. Serve as a role model for service excellence and ensure Guest Services standards are consistently maintained. Supervise guest registration and check-out, including payment processing, while providing support to the team during busy periods. Address and resolve guest concerns promptly and professionally, ensuring a high level of guest satisfaction. Support the leadership and development of the Guest Services team through training, coaching, scheduling, performance management, and hiring. Promote a safe and compliant workplace by following health and safety procedures, reporting incidents and hazards, and supporting the property’s emergency and fire safety programs. What You Bring You’ve got the rhythm. Now let’s amplify it. Exceptional customer service skills Excellent written and verbal communication skills are essential ONQ experience is an asset. Must be friendly, energetic, enthusiastic, and self-motivated Available to work evenings and overnights including weekends and holidays; Must be legally authorized to work in Canada. What Sets You Apart In addition to the core job requirements, skill sets and work-related experience; as Front Office Supervisor you will illustrate the ability and passion to: Live the corporate culture, personifying it in daily interactions with both guests and team members Be an engaging team member who is highly inclusive, inspiring, and able to relate to all levels Participate in a fun and supportive working environment where team members aspire to do what is right and are given the empowerment to execute Live the Aloft spirit, bringing modern design, expressive style, and local know-how into every guest and team interaction Be a connector who’s inclusive, inspiring, and comfortable engaging with everyone from teammates to guests to community partners What’s Your Next Move? If you’re ready to step inside a space that’s upbeat and vibrant, and help others do the same, join us! This posting is for an existing vacancy About Us Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S., and ranges from internationally branded full and select service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture. Help us build something exceptional! The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status or any other characteristics protected by law.

The Front Office Supervisor leads the day-to-day operations of Guest Services and ensures a seamless guest experience. Key duties include supervising registration and check-out, resolving guest concerns, and supporting team development through coaching and performance management.

Candidates must possess exceptional customer service and communication skills, with ONQ experience considered an asset. Applicants must be legally authorized to work in Canada and available for evenings, overnights, weekends, and holidays.

• Annual Scholarship Opportunities • Annual Wellness Credit • Donation Matching Program • Volunteer Hour Rewards • Team Member Referral Program • Leadership Development • Team Building Events • Culture of Recognition • Hotel Stay Discounts

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Customer Service
• Written Communication
• Verbal Communication
• ONQ
• Team Leadership
• Performance Management
• Conflict Resolution
• Staff Training
• Scheduling
• Payment Processing
• Guest Relations
• Health and Safety Compliance

• Hospitality
• Management & Leadership
• Customer Service & Support

Expérience minimale

2+ ans

Postuler avant le

22 sept. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Mid-Senior level