Customer Service Associate

Union/Affiliation: C.U.P.E. Local 3338 Pay range: $22.96 Hourly Plus 14% in Lieu of Benefits SFU Department Descr: Bookstore Position Grade: 3 # of openings: 5 Biweekly Hours: varied Who We Are Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do. The mission of the SFU Bookstore Spirit Shop is to enhance the living and learning environment of the University community by providing goods and services in engaging places. SFU Bookstore Spirit Shop supports faculty and student learning at Simon Fraser University by ensuring availability and procurement of more than 5,500 faculty requisitioned textbook titles each year. Our ongoing objective is to supply required course materials to SFU students at the lowest possible price, and on their digital device of choice as distribution models evolve. SFU Spirit Shop promotes the University image as well as fosters collegial spirit through the marketing of SFU branded clothing, supplies, gifts and memorabilia. SFU Bookstore Spirit Shop is a self-funded operation that is committed, at all levels, to exemplary customer service quality and innovation. We demonstrate community and global leadership through our sustainability practices and engagement as a Fair-Trade Campus. About The Role Performs standard cashiering services by operating an electronic cash register and credit/debit card terminal to process customer transactions; logging on/off cash registers and computing systems; counting and creating floats; and checking, sorting, and collecting receipts for deposit. Provides highly visible and pro-active customer service to internal and external customers by acknowledging, greeting, and welcoming customers; encouraging customer purchases; and directing the flow of customers into, within, and out of the Bookstore. Performs retail maintenance and clerical functions in the Course Book, General Retail, Stationery, and Clothing areas of the Bookstore. Performs other related duties consistent with position title and classification. Do you have retail experience and enjoy customer service? SFU Bookstore Spirit Shop invites applications for part-time positions providing excellent cashier and retail customer service for our Burnaby and Surrey pop-up locations. We encourage SFU students to apply for temporary part-time (less than 35 hours/week) positions as priority is given to qualified SFU students who are registered in credit courses in the semester of employment. Assignments are for 1 to up to 5 weeks, Monday to Saturday, ranging from August 24, 2026 to September 25, 2026. Hours of work will range from 4 hours to 7 hours per day between the hours of 9:00 a.m. and 5:00 p.m. ***Important***You must be available for three or more shifts per week. Potential for future assignments if successful. Priority will be given to registered SFU Students who submit their class schedule. Qualifications High school graduation. Excellent customer service skills. Good interpersonal and communication (oral and written) skills. Ability to operate an electronic cash register with a high degree of accuracy and satisfactorily complete a cashier training program. Good organizational skills. Ability to deal with frequent interruptions and multi-task. Ability to accurately count cash, check stock on hand, and legibly record information. What We Offer At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338): An additional 14% pay in lieu of benefits Hybrid-work program for eligible positions Additional Information The assignment en d dates is October 10, 2026. Priority will be given to qualified registered SFU students who must submit a Fall 2026 class schedule with their application. This is a part-time position working varied hours biweekly. There are 5 positions available. Please include your cover letter, resume and class schedule in one attachment. SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university. We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.

Performs standard cashiering services including processing transactions, managing cash floats, and collecting receipts. Provides proactive customer service and maintains retail areas such as the bookstore, stationery, and clothing sections.

Requires a high school graduation and excellent customer service and communication skills. Must be able to operate an electronic cash register accurately and handle frequent interruptions while multi-tasking.

• 14% Pay in lieu of benefits • Hybrid-work program for eligible positions

• Service à la clientèleSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Cashiering
• Customer Service
• Retail Maintenance
• Clerical Functions
• Electronic Cash Register Operation
• Credit/Debit Card Processing
• Interpersonal Skills
• Oral Communication
• Written Communication
• Organizational Skills
• Multi-tasking
• Cash Handling
• Stock Checking

• Retail
• Customer Service & Support
• Education

Formation minimale

Études secondaires

Expérience minimale

0+ ans

Postuler avant le

20 août 2026

Langue de l’offre

anglais

Heures de travail

35 heures par semaine

Niveau d’expérience

Entry level